UGG McArthur Glen

The old woman store manager has a very bad attitude. No matter what you say to her, she acts like she can't hear you. She has a condescending attitude and says she didn't say anything to you. Her voice is loud and expressionless, and she doesn't care. She just wants you to leave as soon as possible and doesn't want to serve the customers. It's nice but they are all afraid of this old woman

I’ve visited this location multiple times, there’s a couple of young associates that are very helpful and friendly- unfortunately most of the staff, the older staff is quite rude and not to helpful. They have also given me incorrect information or simple disregarded me, it’s also very hard to understand what they are saying.

Never have what I want in stock and staff far from helpful. I do not like shopping at the outlet store at McArthur Glen and will continue to purchase my UGG online. Too bad.

At around 12: 30pm today on December 28th I was walking around the UGG store at Mc Arthur Glen looking for some boots. I fit the youth sizes so I was pulling out the boxes to look for my size. As I was looking I pulled out 3 boxes that I kept in my hand stacked nicely and I pulled out my size (3Y). A worker in a purple track suit came up to ask if I needed any help. I thanked her told her that I was alright and I could find my size on my own. She then began to reach over me and rearrange the boxes that I was touching and did not even care to say excuse me or wait until I was finished. I told her I would put everything back the way it was and she completely ignored me. I work in retail as well so I understand the hardships of fixing everything on the floor and having the customers mess everything up so I made sure to clean up after myself. I then proceeded to walk away to look at other shoes and she came back from a different isle to go and fix “my mess”. As I was looking at other shoes (that I did not touch, just look) she proceeded to watch me and stare me down right next to me without saying anything. This was truly such an annoying and unecessary experience. I put back the shoes that I was going to purchase as I did not intent to spend money at a store that has workers who treat their customers in such a way. I felt unwelcomed, rushed and watched the whole time I was in this store. No sale would make me want to spend my money here. I will definitely not be returning. You need to educate your workers on what good customer service is.

One star is too much because of one of the staff or may be the manager (not sure) there. She is so rude and impatient and not even answering any questions. And if she is answering a question, it is either s yes or a no, and she is not even looking at you. I seriously wanted to buy two pairs of shoes for my kids. I ended up put everything away and leave.

Both my mother and I had 100+% service. Mom slippers and I bought boots for roomie.texted pic (she didn't like) RTD a few hrs later.next day roomie texted she liked (mixed communication with pictures lol) I called the store back. I was remembered because of the customer service and that I was so disappointed thinking she didn't like. The associate went and found them and. Put on hold for me. We r out of town and so ii had to be sure she likes. I am an extremly happy customer. Thank u. Xmas shopping is done!

The store manager is really some piece of work…. The rudest one is her and she completely has zero idea on herself. I can tell she treated her employees with zero good attitude.

I called this store 15 times not once there was an answer! I understand they may be busy but at least once they could answer the phone.

Went into the store to look for a gift for my girlfriend, staff was very attentive and helpful. Store seems to be clean and organized also, will definitely come back.