VCA Canada Vancouver Animal Wellness Hospital

Absolutely amazing vet. Dr. Kramer is exceptional. The entire experience was so supportive and proactive with helping our reactive dog. We love that they provide Eastern and Western style medical services.

A friend recommended this vet office and I continue to recommend them! They’re honest and so helpful. Visits are reasonably priced and they’re conservative with proposed treatments. So friendly and professional. My dog actually likes going!

Great service with texting follow up. Gentle, fear free techniques for my nervous pooch. Much appreciated!

I was so impressed by the calm and compassionate treatment of my dog today. My dog is anxious at the vet, but they were able to keep him calm and the benches they have in the examining room where you can sit with your dog is ingenious. I was happy with the treatment and had a lot of confidence in the vet and the staff. I highly recommend this wellness hospital.

I love this vet clinic. My dog has had a lot of health issues, especially when she was younger and they have given phenomenal care. She loves going there and everyone treats her with so much love and affection. It's a shame if their patient roster is full and they aren't taking new pets but I have heard this is an issue everywhere - similar to family doctors - we need more vets in the city.

Absolutely top notch service. The Dr was kind and understanding, the techs were just so lovely. My fur babies being sick is just the worst and having an understanding vet and staff just makes ALL the difference. I'm so happy I brought my baby here.

I am so sad, this place is an awful one, my dog had an emergency right in the morning, and the receptionist told us to drive all the way there, she said she was going to help us as soon as we get to the hospital. When we arrive she told us “we do not have any spots available now, you can wait in your car to see if we get an spot for this evening, or you can comeback tomorrow” I don’t understand why she made us drive all the way there to tell us that as soon as we arrived. That’s is mean she just didn’t care! Horrible woman

We were lucky enough to stumble upon VCA as our first vet in Vancouver. Their service is exceptional and we could not be happier with the care that they provide our little guy (dog). VCA always offer us multiple options for care and treatment. We have even been offered a payment plan when times are tough.
I really cannot say enough good things about VCA. I've never met a dog who loves going to the vet as much as ours does - he is so happy and equally important, he is very healthy. Thank you VCA for always treating us and our little man so well.

This location has some of the nicest people I have ever had the pleasure of meeting. They were extremely kind, caring, informative, communicative and went the extra mile to keep me well informed and comfortable through the entire process of my dogs surgery. Thank you to everyone for taking such incredible care of Duke! ️

Dr v.is amazing has taken care of my dogs for years and would trust him with there lifes.he's one in a million

The staff are very patient with my reactive dog, and they treat him well. Dr. Henry and her team nursed my dog to health and I would recommend this clinic to everyone because of that.

I have been going here for more than 9 years and have received exceptional treatment for my dog by Dr Kramer. I've felt that because I've been given options, I've been able to afford their services and felt that pricing has been fair. However, with pandemic practices and hours in place I now feel that I can no longer come here for my new kitten. They used to be open on weekends and had longer hours for people who work. I've made three appointments. My first was at 5: 45pm, second at 4: 45 and my next will be at 4: 15. Was told each time that their hours are shorter and shorter. I cannot afford to take a lot of time off work especially when you are not open weekends. Pre-pandemic, It also felt more personal. I would see and talk to the vet each time about my dog. I also felt that they really cared for my dog and I'm sure they still do but it's not the same waiting in a parking lot and having almost no time with the vet themselves. The kitten go into the building, the kitten comes out and then I pay and be on my way. It's a shame. Time to find a new vet for my cat.

It's our vet in Vancouver. Jack's been going there since he was a puppy so over nine years now. Dr. Kramer is also a TCM Vet so you have alternatives to Western Veterinary protocols.

Dr. Marius is great. Puts my mind at ease whenever my dog Leon is in for an appointment.
I tend to worry about the worst thing that can happen, Dr. Marius brings me to the current concerns of his health and what we can do to prevent the concerns from happening or worsening. I like the way he approaches treatments and ensures I know what options I have.
The receptionists are always friendly, and the vet techs and assistants are amazing handling my stubborn shiba. Great team!

We have had a few hick ups with our puppy over the past year and are so grateful for the treatment and care that Dr. Henry and Dr. Kramer have shown Ella. Highly recommend them as your home vet - I trust them completely!

Had a really good experience at VCA recently when I had to bring in my cat, who ended up needing to be put down. The staff was prompt and respectful, the whole process was thoughtful and overall great considering the situation.

Very caring staff and veterinarians. Very good at answering all your questions and taking care of you if you have anything urgent.

All-around best staff and veterinarians I have come across in 10 years. My little guy who suffers from severe anxiety when going there was still handled with such care and we left knowing he’s on the road to recovery.

They will find a way to charge you for everything. Turns out (we've recently switched vets) that the meds our cat is on, which are generic, are a quarter of the price VCA was charging us (same quantity and dose). Not to mention VCA was insisting that we took our cat in for check ups, and tests regularly in order for us to re-order our meds (for arthritis) and their only suggestion to deal with our senile elderly cat's caterwauling was to put her in another room (this is Vancouver, what other room?) at night or have her see a feline therapist. We're now getting better care for our cat at a much more reasonable price.

Very caring staff and veterinarians. My dog still hates it, but they are very gentle with her and straightforward with the pet parents.

Wonderful staff and amazing doctors. Dr. Marius was the first vet I met in Vancouver and made me feel very welcome to this city. The front staff are always a pleasure to talk to whether I am a client or calling from my own clinic! All of the technicians are amazing at their jobs and always make me feel calm when they take care of Rose.

I had a very bad experience at this vet yesterday. They seem to use their technicians (and receptionist) to do the work of the vets. The technician I saw was inexperienced and did not seem to have any confidence. I was charged $180 for an initial consultation. My dog continued to be sick that evening (vomiting) so I called back the next morning at 8: 30 a.m. And asked to speak to the vet. I was told that Dr. V could not speak with me as he was busy all day with appointments. So now I have no idea whether to continue my dog's medication or not. I will not go back to this vet again - very expensive, uncaring and unprofessional.

I’m am so sad that this clinic is using animal wellness as a front. I went there the other day because a friend used them in the past. After a $500 invoice for just an exam and blood work. I decided to do some investigation. In doing so I found that the clinic is owned by a corporation called VCA. They have been buying every private clinic in town. They only care about shareholders not your pet. I feel for the staff they are so nice it must be hard to care when your hands are tied.

We have been going to this hospital for some 7 years now. They treat the pets with the best care and their staff is amazing.

A few months ago, my friend recommended this clinic for my cat, since she has been having her dog treated at the clinic a few months before it passed away. I brought in my cat to have her neutered and after a few exams on my cat, Michael Goldbergh, one of the vets at the clinic, told me that my cat has cancer, because he wanted to rip me off! It was very hard to believe at first, because I didn’t see any changes in my cat’s appetite or mood. I was very sad and devastated, so I decided to take my cat to another clinic and get a second opinion. At the other clinic, after having her examined, the doctor said that my cat is healthy and she DOES NOT have cancer! Now, 3 months has passed and my cat looks fine and healthy (just like before).

So, the vet, Michael Goldbergh, was playing with my cat’s life, just so he can make more money off of it. Clearly, money is WAY more important to MICHAEL GOLDBERGH than our poor animals’ life!

I am glad I got a second opinion and left the clinic for good!

It saddens me that after attending this clinic for over 10 years, I've chosen to move on. I used to believe that the extra money was worth it, but none of the vets I used to see are there anymore and I recently experienced a situation that required them to prove their ability to show good customer service.
Sadly, not only the receptionist, but the clinic manager, and vet chose to take the prideful route, and attempted to shift the blame so that they didn't have to accept that they'd clearly missed a basic step in their practice.
Regardless of whether my issue was valid, the way they handled it showed their true colours. Perhaps the acquisition by VCA of this practice has created this shift in culture.
I'm only giving two stars because I adore their vet technicians and I'll be sad not to see them again.

Wanted to bring our cat in for suspected UTI and GI issues. They were able to see us the very next day. Dr. V explained his thought process for tests and the elimination process to figure out what was going on, in enough detail so we could follow what was happening. Given lots of time to decide what tests we wanted to do (no pressure). Very gentle and caring handling of our scaredy cat. They followed-up each day after our visit to check how she was doing, prepared pain medication to give her, and called promptly to give results of urine tests. All in all, great service and very caring and knowledgeable staff!