Virgin Plus

Alex has been a huge help and has made the process of upgrading as easy as possible! Thank you.

Went in to cancel phone chip and get a new one to put in another device. Yesterday Nov13 and they were not helpful at all. First of saying that they cant help then after waiting for 2 hrs to get a call back from phone service they told me that theres no way to check my voice mail with there phone. Which i was able to. Then i got kicked out and told to go to surrey center to the virgin store there. Was more time and money. These ppl at this store will take your money but do not want to help you fix issues. My phone was stolen and have no family or anyone here. They continued to lie to me and refused to help and told me to go else where when i originally got chip and service here plus i pay here every month. I ended up getting the boot with security helping thfm rip me off. Then i walked around till i went to bell at other end of mall. They were really helpfull. Took all of 40 mins and all was takken care of. Do not use virgin in willow brook mall. These ppl ard crooks unexperienced and unwilling to help. They only want your money and not to do their jobs proper. Or hrlp to fix any issues with their/your services no matter what.

Smriti was awesome and more than helpful. I left very happy and satisfied than I came in and thank you. Take care

Manvir rep at virgin plus gives us amazing customer service. Solved our problem while attentively listening to us in 20 min, that I was already went to 4 mobile shops to fix that issue.she did it without any excuse. Thank you so much Manvir.

JEET did a great job. AMAMZING service. DEFINITELY RECOMMENDING VIRGIN TO EVERYONE I KNOW!

Super helpful, very relaxed and kind energy from everyone there. Anil was so great and spent a lot of time helping me get signed up, swap my phone over, and taught me lots.

After 14 years with a different carrier and needing to update my phone and outdated Ontario-based plan, I was advised to maybe shop around for a more competitive, potential "fresh start" first - which led me to walk into the Virgin store in Willowbrook Shopping Centre where Ketan very thoroughly and patiently explained the benefits and the lack of negative and financial consequences of changing over to Virgin. Change is never easy, especially if you're not at all tech savvy and have a lot of (okay photos) on your outdated and dying phone - but Ketan and his colleague, Owen, helped me with that - making it a smooth transfer. Never pushy or distracted, their fantastic customer service had me leaving the store feeling really good about this change of mobile service provider and its more reasonable monthly plan. Thank you.

Great experience here today with Manvir and Owen patiently helping me with my service requests. Owen in particular was wonderful, going above and beyond to leave me eager to tell the world how happy I am with the service I received today. As a senior with serious tech challenges I appreciate their willingness to explain things, assist with decisions and even apply a screensaver for me. Excellent work! Thank you.

Jonathan (JJ) did an amazing job porting 2 lines to my plan & upgrading my phone! Will be back next month when I move to get Plus Internet & Cable!

I was so professionally helped by two Gentlemen - Dunstan Okere and Gurjeet Anand both of whom assisted me in securing a new Samsung S22 phone together with its configuration and setup personalized for my needs running two businesses. I am so happy to highly recommend either of these individuals who so obviously have pride in their work and knowledge!
Thank you so much for paying such detailed attention to my needs.

Very kind smart young man.
I appreciate his time. Showing me how to use my cell. Owen excelente work.

We have been dealing with Dunstan at the Langley location. He is always so helpful and great at offering optiins that work for our family. Best customer service!

Hello!
I just saw Dunstone Okere and he helped me with my phone today as it wasn't working and entire phone storage was full. I was very stressed and he was very patient, understanding and showed me alot of tips and helped clean my phone. I learned alot from him and he was very pleasant!
Thank you Dunstone and enjoy the
Tim Hortons Donut!

Never ever trust people working on this store. They gave me a deal and now my every bill is $30 more what we agreed on the deal. Its been 6 months i am trying to resolve the issue with the store. Still issue is unsolved. *TERRIBLE SERVICE **

Jonathan was excellent helping with great customer service will be back for a up grade when I need a new phone!

Dunstan is so helpful for my order. Honestly it was not easy job for him but he did without complaining or bad feeling. I can recommend strong any service to him. I appreciate him really. Thanks a lot!

Thank you so very much! The staff here are super friendly and accommodating for all your cellphone needs! I highly recommend this location! Thank you again!

Fantastic staff! They helped me set up my new iPhone so fast and answered all of my questions:)

I have a new samsung, and the manager was very helpful in setting up the phone. It was so appreciative! I would recommend this Virgin Plus location, always, as the staff are truly helpful.
Thank you!

Owen was excellent helping with great customer service will be back for a up grade when I need a new phone!

Lucas was very helpful and knowledgeable on the products within the store. Answered my questions honestly, took the time to explain specs on the phone I inquired about. Made making my decision picking a phone easier.

Virgin technical help is impossible to contact. I'm so sorry I took a mobile contact with them. When it's done I'm gone.

Dunstan was amazing to deal with. We went in for a boxing day deal as new customers and ran into technical difficulties switching over from our old provider. Mistakes were made and hiccups occurred but Dunstan went above and beyond to rectify said mistakes. His customer service skills are the only reason we decided to switch providers!