Virgin Plus

It was a great experience setting up service here. A BIG Thank You to James who was super helpful with everything.

If anybody wants to find a great deal on phone plans, go see Manisha and Akash! Incredibly kind and patient, they will make you feel welcome joining Virgin mobile.

Pouria was absolutely amazing and friendly and helped me a lot and helped me transfer my data to my new phone.

Pouria you are the best

Akshay, Malcolm and Pouria are a dream team in customer service! They not only were helpful and resourceful but funny and witty as well! Best Virgins techs ever!

Quick and easy setup. Pouria - Virgin Mobile Consultant - was extremely helpful. Would recommend.

Great customer service given by Pouria and Malcolm. Everything was explained clearly, they also put the case, and screen protector on. I would definitely send people the kiosk in Pacific center.

Extremely happy with my new phone purchase and overall experience in Virgin Plus, Pacific Centre. Akshay and his colleague Poura went above and beyond to help me, staying late to complete the purchase and help me transfer all my data from my old phone to the new one. I really appreciated their patience, knowledge and friendliness with everything, and would highly recommend this store for anyone looking. Thanks again!

Malcolm is very helpful and patiently explained everything to me. Really appreciate that! His consultation made the process done much easier and faster. Keep on good work Malcolm!

I had a problem with my bill and was helped by Akshay at Virgin store in Pacific Mall. He did his best to sort out the problem for me and I really appreciate the way he handled it. Kudos to Akshay

Thush provided the excellent customer service. He was very knowledgeable, professional and super kind! He spent almost two hours to patiently speak to different member care representatives via phone/escalated to supervisors to have my billing issue resolved. All staffs are friendly! Highly recommended this store.

Akshay truly went above and beyond for helping me so quickly with a new phone plan. He was super friendly and very knowledgeable which made the process super easy. He is definitely a superstar who made my day! Highly recommend! Thank you so much!

Rohan was very knowledgeable and went above and beyond to help me find a good deal. Thank you very much!

These guys went above and beyond helping me figure out what was going on with my phone and even had 2 of them personally call on behalf of me. 10/10

Great service Pouria! Thanks for all you assistance and getting our new iPhone 14 Pro up and running even with the updates! Go see him for your next upgrade or new phone!

Thank you so much to Rohan for helping my sister and I get set up with our new iPhones. He spent over two hours making sure everything was perfect. I was also moving my plan over from Bell and the process was the easiest and most seamless experience I've ever had moving telephone companies.

Akshay was also there and was super nice. Great team working at Virgin Plus, can't recommend their phone, plans, and service enough:)

Rohan, Pouya and Akshay were really kind and they managed to change my sin to eSim quickly. I recommend!

I walked by and saw a great deal, so I decided to ask for more details. Akshay helped me and was patient, friendly and helpful. In the end I got more than what I asked for, and signed up on the spot. Definitely recommend.

Rohan and Akshay were so amazing to my sister and I! They were patient and extremely helpful. They went above and beyond to care and provide us with new phones with the best plan. Rohan even stayed 30 minutes after his shift was over just to ensure my sister phone was set up and working properly. They were so amazing!