Waypoint (Formerly Allwest Insurance) - Vancouver Service Centre

Brian Lau has always been excellent in any services I require. He is quick, attentive and wonderful to work with.

I would like to commend Pooja Shah for her exceptional customer service. Her proactive approach, extensive knowledge, and helpful attitude made my experience with waypoint insurance truly outstanding. Pooja's dedication to addressing my needs and ensuring clarity in communication reflects positively on your team. Thank you for having such a valuable asset in your customer service department.

Pooja was very professional and knowledgeable. She took the extra effort to get me the best rate possible

Pooja is a superstar. She always takes care of all our inquiries with the utmost care and efficiency. We have had her assistance with a few transactions in the last 6 months and only deal with her now! Thanks Pooja!

Pooja was very helpful and made me aware of some options that I wasn't aware of for my insurance. Would definitely recommend working with her!

Pooja provided an excellent service. She presented different options for our car insurance and was friendly and professional. It was a pleasure doing business with her.

My renewal was easy and useful.was out of the city as renewal time was near.
Alan Cheng handled it for me remotely quickly and easily.
I appreciate the service.

Excellent service from Brian Lau! Easy and efficient - super friendly. He makes insurance fun!

Sotirios went above & beyond to provide exceptional service to have my Group 98 coverage bound!

A big shoutout to Harshdeep. I had an exceptional overall experience. Very professional and polite and very detailed oriented. Took care of all my needs as well as dealing with some of my concerns with ICBC. Excellent employee, don’t underestimate her. Thanks for your help.

I really had a good experience in cancelling my insurance it was very tough that I moved from bc to Ontario I landed today in Vancouver for some other appointment before reaching this company I checked with a different broker they are useless and did not even try to help me. Before coming to this place and handover my license plates to them I gave a call to confirm if they are open as some businesses are not open due to long day things this lady named Pooja shah answered my call and helped me with insurance cancellation and amount payback everything with in 10 mins I am very much impressed keep up the good work guys…!

Very good impression of this office location Way Point Insurance. Very fast and polite service! Great job! Will come back for sure.

Brian Lau is my agent at Allwest for several years.he is very efficient and knowledgeable. I am so glad that our path had met a few years back.you are awesome Brian:) Thank you for your service.

Efficient, pleasant and speedy service from Harshdeep Kaur. I am always amazed at how insurance renewal is as easy as a 20 minute phone call.

I had to change my address on my insurance policy and Dilpreet was outstandingly efficient! The process was simple and fast, clear and very concise.
Would surely recommend!

Brian Lau has been handling my car insurance for a number of years. He makes renewing my insurance quick and efficient every year. He even physically came to my work place during COVID to ensure that I did not need to take time out of my busy schedule. I had never experienced such personable customer service! Highly recommend Brian Lau for any insurance needs!

Always happy with Brian Lau's service. He's friendly, prompt, and proactive. Highly recommend.

Brian is fantastic! He makes renewing my insurance super easy for me. Being a busy mom, I really appreciate him reminding me each year to renew and just taking care of it all for me. Highly recommend Brian at Allwest!

I received excellent and efficient service from agent Prabhveer Pruthy. It was great to be able to renew my insurance on the phone and online, rather than having to make a trip to the office. Prabhveer guided me smoothly through the process and everything was done in just a few minutes.