WELL Health - Clover Care Medical Clinic

I made an appointment after I hurt my back, left work to attend appointment.
When checking in didn’t work, she asked ‘did you not get a text that we cancelled your appointment? ’
Excuse me? So I hurt my back when I got rear ended and I’m in pain and I just wanted someone to look at it and tell me how to best take care of it but because it was from a car accident it’s ’ icbc related’
Well, the rules for ICBC have changed and it doesn’t matter anymore, you can’t sue people for money I don’t need to give them a claim number I don’t need ICBC to pay for my appointment. I don’t need a doctors note describing my condition. I don’t need anything related to ICBC.
I just desperately want someone to look at my bag and tell me how to best take care of it because I got hit three days before I leave the country for vacation. But only certain doctors will do ICBC related visits.
I can’t express how upset I am.
I wasted my time, lost money to come, and they still refused just to look at my back. Just even to tell me how to stretch it or something. Anything. ANYTHING

This used to be my go to walk in because you could always get in. Now they leave a sign up on the door saying they’re closed. This is not a walk in clinic anymore, you have to book well in advance. The staff at the desk is also very rude and unwelcoming.

I booked an appointment one week in advance and got daily reminders of the schedule. One day before the appointment I confirmed on the app as required. Later on the same day, the appointment was cancelled due to unconfirmed appointment. I called the clinic only to know that I should have confirmed verbally.
There was no guidance as to make a verbal confirmation. If this is the way to go, why do I have to confirm on the app?

Staff is lovely, Dr Blackbeard listens to your issues and provides fantastic care. Just like most clinics and is busy but I never have trouble to get an appointment, once you've been there once you can book appointments online. They're also open on Saturday for a few hours

I’ve been to this clinic twice now and I’ve had a very pleasant experience both times. I was a little worried because I was reading through some of the older reviews where people complained that the website didn’t work or staff weren’t polite. My experience is the complete opposite. Booking appointments on the website was a breeze, staff are polite and courteous and I arrived slightly early for both my appointments and they took me in almost right away.

Can't book the appointment online and when you call they say book online. FRUSTRATING, Just need a prescription refill for mom.

NOT sure why they still call themselves a walk in clinic.its appointment only and appointments are based on an online lotto system.so you could try for weeks and never get an appointment. EDIT four months later and I have given up on obtaining medical care from this clinic

I've gone to this clinic a few times in the past and was always met by friendly, professional women at the front desk (today was no different – I had a nice conversation with one of the women as she signed me in) and the two doctors I've seen before were both great, which is why I keep going to this clinic. My experience with the doctor today was completely different.

Without going into too much of my personal medical information, I'm seeing a surgeon tomorrow but I needed a form to extend my medical disability one month. I was out in a room at 9: 08 for my 9: 10 appointment and then at 9: 40 Doctor Manisha Chumber, who is without a doubt the most unprofessional Dr. I've ever met in my life, came into the room.

From the second she waked in the room she was condescending, aggressive, and within the first 30 seconds basically said I was faking it. She had barely looked at me, done no tests whatsoever, nor had she even glanced at my wrists or hands. At first I thought maybe she had a dry sense of humor or something, but no, she was serious and it went downhill from there.

So, while I would highly recommend a Well Health – Clover Care Clinic as a whole, I cannot overstate how disrespectful and patronizing Doctor Manisha Chumber was to me having never seen me before. It was just a surreal experience. I still can't believe it happened. I strongly recommend you mention her by name as a doctor you do NOT want to be scheduled to meet.

You are not guaranteed a walk in spot even if you go before opening. You find out if you can walk in right when the doors open which might be around 8am, I don't think this clinic takes walk ins but still has the sign, they want people to book appointments. The doctors and staff are friendly.

I've been seeing Dr. Fahim for several years at this location. Now it's impossible to get an appointment. On line booking? Buy a 649, you'll have better luck.

Horrible, the doctors are fine but you can barely get the chance to see them. You can’t get a walk in visit unless you’re there exactly at 8 in the morning or wait for hours. They close for their limit so fast. So hard to navigate.

Impossible to book an appointment with the new online system. I have tried several times and every time the system says it is booked and asks me to try again. I have tried calling and but no one answers the phone! How can I get to see the doctor if I can’t book an appointment, this is a nightmare especially if it’s a walk in clinic! I don’t understand how the online booking system is supposed to cut wait times when I cannot book an appointment and I have been trying for two weeks!

Ive been treated much better here over the years than most other clinics and can always trust I will get the help i need here

I was trying to get one mail address but I don’t know who was speaking with me maybe front desk’s worker. She was rude and ignored

Says walk-in welcome but they are not. Always fully booked. You need to book online through a terribly poor portal. It looks fully booked for eternity online, but the receptionist who seemed terribly bothered by my 2 questions said appointments only open up 24-48 hrs in advance. Good luck folks!

I took my son into the Well Health Clover Care Medical Clinic in Surrey BC, and Dr. BlackBeard was our walk-in physician. I have NEVER had such an incredibly TERRIBLE experience in my entire life. She was impatient, condescending, and extremely unprofessional. Dr. BlackBeard should not be practicing medicine. I have left a message for the clinic manager to call me—I am eager to discuss my experience, and express my concerns.

What a joke of a place. Since when do you need an appointment at a walk in clinic? Doesn't that contradict the meaning of walk in? Also, as so many other reviews state, the women behind the counter act like they hate their jobs.maybe change careers then. 45 minutes after opening and they are booked for the day. Yup, good old Canadian medi care.

We found the front desk staff to be very caring. Should a need arise, I will go there again. Dr. Rosalind Blackbeard, who saw my wife, paid a lot of attention to the medical issue and helped us beyond the call of duty. She is an angel.

The front office staff are very nice and do their best to help with your needs if they can.

Dr Fahim said he would be my family doctor 25 years ago when I asked him. Now I can’t even see him, not by getting up at 6: 30am and lining up outside, nor by trying to get an appointment on their welfare “12 hrs before” online booking system. Listen owners, you need to get it together. This is unacceptable. This morning you turned away the whole line up at 8am! Aren’t you supposed to be a walk in clinic? The booking system is broken, taking appointment for ONE DAY at a time is ridiculous.