West Coast Factory Direct Hot Tubs

Owners and staff are wonderful. I bought my hot tub from them almost two years ago and the owner still gives me the best advice when I have any questions. They forsure go above and beyond on customer service! Highly recommended.

Mike is a very knowledgeable, friendly and no pressure type of business owner. He helped make buying our first hot tub easy and fun. Gave us a good deal on a vikingspas model that suited our needs, and provided all the accessories and chemicals we needed. It’s a convertible tub, so we’re running it off 110v now but can upgrade to 220v if we want to upgrade our panel down the road. So far though the 110v configuration is suiting us fine. Set at 104 and even after an hour it’s still at 100, that’s when it’s 3 degrees outside. Mike is very quick to respond to texts when we have questions. Rob is a very friendly tech who came to install our tub, went above and beyond to make sure it was in the location and configuration that we wanted. Walked us through the setup. We bought a tub on Sunday and it was filling up on our deck by Tuesday. Amazing service. Thanks guys.

We bought our tub from Mike a little over two years ago. Recently had some concerns about one of the jets while in operation. Popped into the store to talk to Mike about it. Rob the tech was also in the office and offered to come by the next day to take a look…on a Sunday afternoon…
No company offers this kind of follow up or service. The staff at West Coast are extremely knowledgeable about their products.
If your looking for a spa, or advice about what you have, I’d recommend talking to the staff at West Coast!

After finally getting a part for my hot tub, Robert had it replaced in about 10 minutes. Robert totally gets it that CUSTOMER SERVICE is crucial. He sent a message to me about the timing of installation, showed up when he said he would and most of all he listened to me and answered my questions without being condescending and dismissive. Thank you very much Robert!

Very responsive and communicative, would absolutely recommend to anyone in the market!