West Coast Mazda

Really good dealership. Great experience from buying to servicing to selling back the great car.
The team members are fantastic! Pleasure to deal with, trustworthy.
Definitely worth the drive.

Having recently had my vehicle written off due to an accident I was dreading the thought of having to go through the process of buying another vehicle. After test driving various makes/models at different dealerships, I attended West Coast Mazda. I was referred to Vlad, we sat down and chatted about what I was looking for. I ultimately purchased a vehicle that very day. Vlad was so lovely to deal with, no pressure and very straightforward. I then met and chatted with Kelley in finance to attend to payment details and she was great too.

I was honestly shocked at how pleasant the entire process was. Thank you to West Coast Mazda for your casual but professional approach.

Thank you to Jose Aguirre, the Service Manager for returning to Mazda in Maple Ridge first of all. I had the pleasure to have him service me directly when I brought my Mazda 3 in for the regular maintenance. As always, Jose provided the service well above and beyond my expectations: service with a smile, honesty and integrity. Thank you so much for providing such a positive experience!

Purchased my 2020 Mazda CX3 on September 14. This was my 3rd Mazda 3. Two Mazda’s 3’s and the CX3. I also get them serviced at your dealership because I like the service people. Friendly, efficient, and knowledgeable. The prices are reasonable too.

This is my 3rd car am buying.
It was so stress free to get my Mazda MX30. Tha sales agent explained everything about the car, no pressure and we made our decision. Would buy again from them and recommend friends.
I am happy with the car.

We're always well taken care of at the Maple Ridge location. When we first purchased our car the sales staff was informative, friendly, and understanding. There was no pressure to buy. The service staff has been exceptional at all our follow-up warranty visits. They're efficient, friendly, and organized. Consistent good experience here!

Great service when you drop your car off and always on time. Always a bonus when they wash my car as well!

I don’t recommend waisting your hard earned money at this place
had a chance to meet a friendly and helpful sales person whom helped me through the whole process of buying a mazda,

Unfortunately, due to circumstances, we can’t keep the car and tried to give it back, the buyout price they gave us, is CRAZY, Whoever contacted and wanted to buy it out, was surprised by the price they give, don’t know why they’re so hard to work with, I tried to bring customers to do a lease transfer.

Their lease manager, Anthony Basile wants to call my customer to chat with, are you kidding me? He thinks he is the smartest in sales and tries to steal customers. He’s not being helpful because his motive is to sell another new car and make a bonus off of that, not making it easy for me.
The buyout price they give, is a ridiculous number, they have NO sense of helpfulness while talking about helping people.
I Do not recommend this place if you think you might go back to them and do some negotiation or problem solving during your lease period.
This lease manager has No logic!
STAY AWAY FROM THEM

Wow! Best car purchase experience I have ever had. Brenden the assistant sales manager is an absolute pleasure to deal with, super professional and knows his stuff. Brenden at West Coast Mazda has definitely just gained a customer for life.

The staff are friendly and the service was efficiently performed. I am very pleased with the manner I was treated.

These people are amazing and Thank You for taking care of my car. If you want professionalism and quality care of your Ride. Trust West Coast Mazda with all your needs. Thank you again and I'll be back 100%

It's really hard to buy a new car these days. Because there is not much stock of new cars. Also, you have to wait a lot even if you order.
However, when I visited West Coast Mazda, they provided accurate information and kindly explained everything in detail.
In particular, Brenden is really the best. He honestly provided all the information and he tried to make my car arrive on the appointed date.
If you want accurate information and want to buy a good car, Call to "Brenden" right away!

I on my third car with West Coast Mazda. Some of my friends got theirs too from this dealership. Serge and Anthony and the rest of the sales team are above the rest. Their Service Team is top notch as well. Kudos to you guys!

Just purchased a Kia Soul off of Anthony at the dealership, and I am very pleased with how I was treated. The staff have integrity and are simply honest, I will recommend this dealership to others in the future.

My experience at West Coast Mazda was just perfect. Brendan Jones was fantastic, helpful and even came in on his day off to help me. I purchased a 2021 Mazda CX 5 and so far I
love it! I sold my previous vehicle before my new one came in so they gave me a beautiful loaner car. I would highly recommend them. The staff was all excellent.

Fast, friendly, thorough. Been using them since I bought my car several years ago. No complaints at all. The service staff go the extra mile, always.

My Acura MDX broke down on me on the highway on my way home from work on the coldest night of the year and I knew it was time for a new vehicle. We weren't planning on financing a new car (its been over 12yrs since having to do that) but I knew I needed something reliable so we didnt have a choice. I used to own a mazda cx9 and i loved and missed it so much. Luckily, we got the best customer service from the team at West coast Mazda. They worked with our budget and even loaned us a car because of our situation until our mazda cx30 came in. We will forever be grateful and so thankful for all the help and for taking a lot of our stress away! Special shout out to manager a Brad.

Anthony from sales was extremely helpful and got me in my new cx30 without any of the hidden fees or pressure tactics you experience at other dealerships. Highly recommend.

From start to finish, Brendan and Julie at West Coast Mazda were so helpful, patient and kind during the seamless purchase of my new CX5. Thank you West Coast!

Overall, had a very good experience. Hassle free purchase. They got all the details covered and lay out all the various options when purchasing a vehicle so that you can make the best choice for yourself. Also, great location and friendly folks.

Recently purchased my Mazda CX-5 at this dealership. I actually walked over to this dealership with Mark from Toyota so I can't thank a specific sales person at this location. But the short interactions I had with the staff here were pleasant and knowledgeable. In my opinion, this dealership had some of the best used Mazda's I could find. They seemed to have lower kilometers and more reasonable pricing. Very happy with my purchase and feel that this location is run by honest people! Thanks for getting the car ready in time for my road trip!

As usual, I would expect nothing less than complete satisfaction and have never been disappointed whenever I take my CX5 to be serviced at West Coast Mazda in Maple Ridge BC throughout the last 10 years, but my recent visit surpassed all past experiences. I would like to express my appreciation to the Service Team (front desk for their ready assistance and workshop staff for their excellent work).

From the day I bought my car at West Coast Mazda and every follow up service appointment I’ve never had a bad experience. They are friendly the service is always quick and they always go above and beyond with little perks like the car wash and vacuum. Highly recommend Mazda itself and this particular dealership.

Had an issue with a window on my Mazda and they got me booked in within a few days. Staff was friendly and helpful. Only took 45 minutes and they washed the outside too!

2002 Mazda Miata SE- 44,600 KM. Serviced last week-Excellent!
Diagnosed Problem- Fixed, Oil Change, Full Service. Thank you very much for the great Service. Hopefully back to your Dealership soon to pick up a new Vehicle-

Very courteous customer service, upfront price with no hidden charges, overall a positive experience.

No pressure, no sales pitch, no hovering. Daniel and Sergio provided exceptional customer service from start to finish. We love our car and the customer service from West Coast Mazda. Zoom Zoom.

Such an awesome shop!

People LOVE my new Mazda 6. I ALWAYS point them toward West Coast Mazda in Maple Ridge/Pitt Meadows!

Ask for Brendan!

Jason M.

I had a mechanical issue and the team at West Coast Mazda stepped up to help me out, going way above the call of duty. It's a rare thing to find a dealership that has such high regard for its customers. I'll be taking all my business here in the future.

Service is great, parts as well, minus 2 stars as there are only 2, count them with me 2 chairs available for customers to sit and wait for their cars during service

Purchased my fist Mazda from this dealership. Great experience overall. Personal thank you to the sales consultant Marnix who was extremely patient and helped me to chose the car that I love.

After 24 years in the Victoria area, perhaps coming from an island perspective, I've found customer service in the Vancouver area, generally conspicuously aloof. Disappointingly & unfortunately, I found it no different at the service department front desk of West Coast Mazda. Perhaps, it's something that I sadly need to get used to, but unlike Victoria, when something is not available at one place, more often than not, service people will network and be much more readily supportive and forthcoming with possible solutions. I didn't experience any of this for 2 minor things I asked about. I can understand if some people are tired, bored and apathetic about their jobs, but you're in the service industry and it only takes a moment to display good customer service and support. I'm inclined to drive to another dealership much further away, if that means I don't have to feel as if I'm putting you out for asking a really simple question because you couldn't be bothered to provide the simple answer that you actually had readily available, without me having to prompt you! Also, when you call a customer to say the car is ready, wouldn't it be a lot less frustrating for the customer if the car is actually ready when she/he arrives? ! "Ready" does not mean waiting at the dealership another 20 minutes because the car is being washed/vaccumed. That's just not considerate and respectful of people's time and I would think not particularly appreciated by the customer.

I was honestly blown away by how amazing Anthony and Juli made my experience!
They both went out of their way for me multiple times and I left the dealership beaming! Anthony was never pushy at all, answered all my questions with patience and kindness despite being super busy, and even came in on his day off to make sure my purchase was a happy one. Even my boyfriend who has bought many many cars said that was the best car-buying experience he’d been through.
100% ask for Anthony if you want a smooth and exciting car buying experience!
Thanks again!

I recently bought a 2021 Mazda CX5 from you guys and i couldn't be happier! I got a great deal and Marnix my sales guy was really helpful and pacient with me! He took his time and didn't feel pressured into buying something i did not like or worked for me! We hit a few bumps along the way thru the buying process but he was able to work them up and we finalized the deal! Great Mazda dealership i would definitely recommend it! Great place great stuff and a good dealership to buy a zoom zoom

I took my Mazda into get a coolant hose replaced and it cost $550. Now that's not the problem. The problem is they also replaced my battery terminal without asking me. When they replaced my battery terminal it does a factory reset on both automatic front window's. They were able to reset the driver window but not the passenger. I brought it back and they said it was because my car was older and it wasn't there fault even though there is direct correlation between the two.then they had the nerve to quote me over $700 for the part and service. Long story short they blew the fuse and refused to fix it which is unacceptable for any business to operate like that. I will no longer be giving my business to West coast Mazda and I advise everyone to seek other car help.service staff were clueless and mechanics are obviously not fit to be working on cars.

Was a great experience. Car looked beautiful when I picked it up! Detailers did an amazing job! Service was quick so there was no waiting around which is important to me. Thank you

Tire sensor went off so I stopped off there to check it. They took a look, and fixed the problem. Even replaced my rear windshield wiper. In and out in 10mins.

I had a wonderful experience buying my 1st and 2nd vehicle here. I had the pleasure of working with Marnix both times. This guy really knows all the ins and outs of every model he sells. He was able to walk me through all the features that were important to me, and break down all the different packages available. With this information I was able to make an educated decision and I couldn't be happier.

I would really recommend West Coast Mazda for your vehicle purchases, and Marnix in particular!

Thanks for your time and efforts Marnix and Bharti. You went over and above!
We Love the car! It's perfect!
Great Service at Mazda from start to finish!
Thanks so much!

I purchased my new Mazda here more than three years ago. The buying experience was great, and the service has been even better.

There are closer dealerships to my house but none provide better service. Radford in the service dept is awesome.

Mazda produces great vehicles and the two star rating has NOTHING to do with the brand/car itself, but everything to do with the dealership. If you want a great vehicle, by all means buy a Mazda, but at another dealership.

In 2018, I was looking for a sedan car with luxury packages. There were a dealer named Anthony, he approached me and my dad about the type of vehicle which it would work for me. This guy gave me great car Mazda 3 GT with premium packages which it was great choice!

From last week, I was considering to keep my car after 3 years lease but Anthony called us about great deal for either 2021 Mazda 3 GT turbo or 2021 Mazda CX-5 GT Turbo. I’ve decided to go with Mazda CX-5 GT Turbo fully loaded which it was awesome choice for me!

If you guys are not sure about which vehicle you want to buy or lease, go to this dealer Anthony! He will help you and select the right vehicle! You won’t regret this, this guy’s the best.

Thanks guys
Cheers!

Marnix at West Coast Mazda was super easy to work with. Straight up guy, no funny business! Was able to get a great deal on our Mazda and had the quickest and most pain-free car buying experience!

Working with the team at West Coast Mazda, Anthony, Ozzy, Kelly and Juli was a great experience. Their customer care and service is outstanding. I got the car I was looking for and the price was a great deal. They provide you with every detail and go the extra mile to get you what you want. Thank you for all your hard work. I definitely recommend this dealer.

Great all around service. The Mazda CX-5 is one of the best vehicles around today. Very happy with the whole experience.

I just purchased my Mazda 3 from here and the service was fantastic! Since it was my first time buying a car I took my father with me but the staff always addressed me instead of him which was super refreshing with me being a young woman. They are honest and everything they told me about the car was accurate. Everyone I dealt with was very helpful and informative. They really seemed to go out of their way to accommodate me and resolve any concerns. I would definitely recommend them to anyone!

My second vehicle purchase in 6 years—a 2021 Mazda 3 Sport GT—from West Coast Mazda was as excellent an experience as the first. Red carpet treatment from sales to finance to service, the staff treated me as though I was their only customer. They have my recommendation!

Experienced minor miscommunication regarding vehicle service but with one quick phone call Chris M.at the service desk was able to recognize my dilemma and provided a reasonable solution. See you guys in six months. Thanks.

I'm changing my review from 5 to 1 star, because I feel like I've been let down by Mazda, despite the fact that I've been their loyal customer for over 7 years. Due to an unforeseen COVID related emergency, I had to break my lease just months after having entered one. A reasonable penalty would have been fine. But I lost a hefty $16K because they just are shrewd about their business. Sorry Mazda, I'm with Kia now.