Western Pacific HVAC

Spent $60k for a hvac system which was sold to us as the best system available. This was approximately double what others quoted but we went with it because of how amazing Trevor, owner of Western Pacific, said it was. On day 1 (now about 30- days ago) we notified Western Pacific the system would not turn on. Apparently they never tested it. They sent someone to take a look at it and after a couple hours he cobbled together a temporary fix to get the heat operational. A week or so after that the weather got much warmer and we turned on the ac, which also did not work. We were told to power down each of the 7 thermostats and then reboot one of them, and this would allow us to change it to a/c mode. We were told this was a temporary hack until the system could be fixed. So we did this hack and later that night we heard water running, yet no appliances were on. Turns out Western Pacific drained one of the a/c units into an uncapped plumbing drain. This resulted in water spewing over our newly refinished antique hardwood floor, warping the floor. Western Pacific said they would pay to fix it, but they have yet to do so. We are now a month past when we notified Western Pacific that the system is not working. All calls, texts, and emails were being ignored until we threatened to take action against them. At the 11th hour we received an email from someone we have never dealt with indicating system works as intended. In reviewing their bill we just realized that they charged us for 8 units yet only installed 7. Trevor has vanished. He is not answering his phone or responding to emails or texts from 3 days ago.
** As an update to the review above (now approximately 4 months since install). Still no response from Trevor other than a threat to sue us for not paying for the missing equipment. Our GC has confirmed both verbally and in writing he did not provide Trevor with instructions or authorization to modify our system and he is "outraged" that Trevor made up this lie. A week ago we have had an official Samsung installation and repair company inspect the system and the technician said the system will never function as Trevor promised it would. The install and design is faulty (perhaps because Trevor/Western Pacific are not an official Samsung partner and obviously have no idea what they are doing). We will be ripping out the system and starting over, a huge job because the walls were open when it was installed and now the house is finished and we are living in it.

In September 2022 we contacted this company for an onsite quote for an installation of air conditioning. Trevor came, and he seemed professional and knowledgeable. But we never received the quote in spite of several follow up calls to the office.

We had asked several HVAC companies for quotes, and all the quotes came within 72 hours & were free of charge.

In November we made our decision among the quotes we received.

In December this company charged our credit card $187.00 for a quote that we never received.

How is this a five star rating company when they charged you for a quote that they never delivered?

Excellent company to work with. I have contracted them for a few jobs, and they continue to impress.

I couldn’t ask for a better company to help install my A/C! Great price, friendly and professional. Highly recommended!

Cool flow technicians are very nice and friendly to talk to. They do a very thorough and professional job. They treat your property like thier own. They solve all my problem.

Thank you:)

Very professional, punctual, and thorough.
Strong product knowledge and pleasant to deal with. Would recommend them to anyone I know.

Knowledgeable staff. Gave me great insight and helped me to select the correct and appropriate furnace and air conditioner for my family.

Incredible talent here and it shows, every job they do is bigger and bigger than the next - if you want it done right, stop shopping around. Trevor is excellent to work with; an unstoppable ethic that makes it look easy, while being one of the most pleasant people to be alongside.