Westland Insurance

Worked with Laurie Chalmers on renewing auto insurance - super friendly fast and efficient. Highly recommend!

Laurie was excellent to deal with! She knows her stuff and I was in and out in no time. She explained my insurance coverages and answered my questions with confidence!

Ask for SAHIL! He was so patient with me trying to send over a document and he helped me change my due date without having to go in! A lot of agents either transfered me or just said "I have to come in". This is not true. Please ask for him on your next visit!

The insurance agent Jaspreet Kai’s was very professional and knows exactly what she was doing. Well done Jaspreet

This is a great service to not have to go into the office to renew. Very helpful agents as well!

I got my baby's health card all thanks to you guys who ever send this to home thank you so much. God bless you with what you dream about.

Helpful patient an worked to my schedule recommend over phone calls for when you don't have the time to stop by. Prabjot Seikhon was exceptionally helpful with identifying other vehicles insurance rates for my license.

I did my insurance with Jas over the phone, she quoted me with the best affordable insurance premium. Thank you jas for saving me as I was not aware about the temporary Insurance.

Great experience! Easy and straightforward. Prabjot did a fantastic job and I'll be back for our other vehicle's insurance.

Always wonderful service when I visit Westland. They're so helpful and will go above and beyond for you.

I was helped by Jaspreet Kaur, she was so efficient and polite throughout the process. I highly recommend Westland for good Insurance services.

I just finished renewing my insurance over the phone with the most lovely agent, Neet. Not only did I not have any wait time when I called, it was the easiest process to renew my insurance, docusign the papers and get back on the road! I highly recommend Westland for ease and friendly, efficient service.

I just got off the phone with Ryan and he was super helpful with renewing my car insurance. I definitely recommend going to him for help if you need your payments lowered

Called in to renew my insurance and had the pleasure of speaking with Dakota. Start to finish it was a seamless experience! Thank you:)

We went in and what we thought was a silly question turned into a knowledgeable experience for us. We had the pleasure of meeting Tatiana Podzolova and am I ever grateful and did we learn a lot from her! We left and felt at rest about our decisions in that moment and in the future! She’s truly a gem.

Had the best service here. I came in to pay for a insurance payment for my company, Miss Jaskiran helped me with processing the payment. She was amazing, polite and professional. Thank you once again will definitely recommend my friends to come and visit this location for best prices on insurance.

I stopped by to update my address on my insurance, Jaskiran helped me and provided quick and helpful service. She was patient and friendly and made the experience as painless as possible!

Excellent customer service! I dealt with Sahil Manju during my visit and had a great experience. He took time to explain my coverage step by step and I really appreciated his patience and willingness to explain. It was a pleasure coming to the office!

Today i was in to get a quote in some car insurance and i was helped my a tall knowledgeable friendly lady who isn’t normally at that office. I was impressed by her very much. Hope she is there when i do my insurance again. Her name was Soola

Went in to purchase auto insurance from Westland Insurance. Sahil Manju is a knowledgeable agent, answers all questions. I am very satisfied with the service.

First time I renewed my car insurance on-line and was very pleased with the service at Westland insurance. I spoke to Neet Gill, who was very friendly. She was quick and efficient in assisting us and in matter of few minutes, our renewal was emailed to us. Thanks for your assistance Neet!

I had a great experience with Sahil Manju. He did an exceptional job explaining all the insurance options and took his time with me. Will definitely come back to him in the future! Thanks, Sahil!

I had an amazing experience with Westland insurance and Sahil Manju took the time and did a great job at explaining my coverage. Would definitely go back to Sahil for all my Insurance needs.

The people they hire here are incredibly inexperienced and don’t communicate well at all. I was renewing my insurance and before I signed anything, I asked how much my insurance was going to cost and that I’d like to pay my yearly insurance up front. They said they already setup monthly payments and can’t return the $75 finance fee. They literally renewed my insurance without even telling me how much I was paying or me giving them the ok to renew it. I expressed no interest in setting up any type of monthly payments, and it all happened literally within 5 minutes of me sitting down. Worst communication from an insurance broker I’ve ever seen.

Was a bad experience. Felt like the person I was dealing with was upset that I was there. Then there was another person almost shouting into a phone. I will not be back.

Westland was quick and painless to deal with, they got my motorcycle insured and on the road in no time.

Horrible attitudes and unfriendly. Was contacted next day of posting and was apologized to and assured this was not company policy and they would find out what went wrong

Michelle and Laurie went above and beyond helping me deal with an apparently tricky situation with my deceased father’s car, located in a different area and unusual strata requirements. They helped me for over an hour and a half, 3 calls directly with ICBC and an email to the strata manager. I highly recommend their service, it is top notch! I am very grateful for such kindness at such a difficult time

Cancelled my insurance over the phone with Sahil manju at high street location was fast and professional.

I have experienced rude treatment from employees of this insurance agency. Very bad costumer Service.

What a time to be alive! I contacted Westland to renew my insurance over the phone tonight and was assisted by Michelle Karey-McKenna. It was not only awesome to do this from the comfort of my own home, but she was super quick to respond and very friendly. Highly recommend!

Excellent virtual service. I have done two email/phone transactions for my car insurance, and they are prompt and knowledgeable. And I could stay at home during the pandemic.

I had the best experience at this location. Quick in and out thanks to Sahil being clear and concise with my options for insuring my car. Will definitely be coming back!:)

Mandeep was fantastic to deal with and very knowledgeable, professional and helpful! She went above and beyond to provide us with the best coverage for the best price. She made the experience easy and hassle free. Thank you Mandeep for your amazing care and attention. You are incredible!

The people here are awesome. I always have a lot of questions and they always know how to solve my issues. They don't push the "extra" insurance either. I always go here when I need extra insurance for a trip or something. The prices are reasonable and comparable to other insurance places.

Don’t like having to buy insurance, but the knowledgeable, friendly staff look out for my bottom line and suggest ways of saving while making sure I’m covered. Done all my off road vehicles, daily drivers and also pay my fines here.

Avoid this place! They don't know what they are doing and will always make you do extra work and pay more money for no reason. Numerous times they have wasted my time and money. I only went to this place every time because it was close to my house. But 3/5 times they have really frustrated me.
I just went to another place and the process is always so much smoother in regards to transferring vehicles or getting commercial insurance.
This Westland insurance place is only good for the most basic of insurance tasks. They lack the knowledge and experience of anything else.
I will be never going back to this place again and hopefully writing this review will remind me to avoid this place as well.

Excellent service and efficient. Meets and exceed our home and auto insurance needs. Loyal and return customer.

This is a great office and they show their appreciation for my business! Sahil (my Mr. Insurance) was so happy, efficient and friendly to work with.

Everyone in this office is always ready to help, I’ve come in several times with questions or concerns with my insurance and everyone’s always willing to call ICBC or print documents which contain the information I need. On the plus side they got a cute guy working in the office now

I came into Westland insurance to renew my car insurance and Sahil helped me and made the whole renewal quick and easy great service

I had a lovely man named Sahil help me. He was very knowledgeable and made me feel very confident on what type of insurance i was getting. I will definitely go back for his help!

Outstanding service by Sahil. Helped me pick out a car that was in my budget! 100% a lifetime customer.

Excellent customer service! I just got a new car and it was my first time getting car insurance and Sahil took the time to go step by step in explaining what coverages would he ideal for me.

Excellent customer service! I deal with Lisa Reddick at Westland for my house insurance and have been for years. She is always there for me 100% for any of my insurance needs. Lisa also takes the time to explain my coverage step by step and thoroughly, I really appreciate that. It is always a pleasure coming to their office, everyone is very welcoming, professional and ready to help. Way to go everyone! You will always have my business.

I'v been with these guys for 20+ years and they have never let me down, price, claims check check.

Very dissapointed in the service here. My sister bought a new vehicle and moved away leaving me to sell her old car with a completed set of transfer papers for the new buyer. In the name section she put her first name in front of her last (you are supposed to write last name first). I pointed this out to her and she corrected it (put a x on her first name then wrote it again behind her last name). Not only did they refuse to transfer it to the new buyer but they told him that if he took it to another agent they would have it audited and the car repossessed. This is absolutely rediculous over something as small as the order of the name (she is a young girl and this was her first vehicle she had ever had to do papers for) and now she is stuck choosing between potentially losing the sale of the only serious buyer we have had over a month of listing and showing the car or spending hundreds of dollars on fuel or a plane ticket to fill out a new set of paperwork.

I've dealt with this location and 2 occasions. Once when purchasing a vehicle about a year ago, and once on the phone not 10 minutes ago. Both instances left me annoyed and frustrated.
A year ago, my husband and I purchased a vehicle, and needed to insure it. I don't remember all the details, so I'll be vague and fair. Part of the confusion and frustration was due to not having the correct signatures, and some other discrepancy with out paperwork. Fine, totally my own fault. Due to this, our transfer papers needed to be re-done 3 times, and we had to run back to the person we purchased the vehicle from, to do so. On one of these sets of transfer papers, the person we dealt with fill;ed out part of the paperwork for us, and then told us we couldn't use those papers now because of how we wanted it insured. Again, I don't recall all the details, but it had something to do with our BC parks plates from our previous vehicle, which was in my husbands name, and wanting to put this new-to-us car in both our names. So we left very annoyed and frustrated, because our adjuster was very blunt and not at all sympathetic to our confusion, had no remorse sending us back to the purchaser, and even almost made us do it a second time. We left vowing to not return to this location.
Fast forward to today, I receive a call from this location. The girl on the phone asked for 'Tyler', my name is Taylor. Not a great start, and i don't even know who's calling yet. I correct her, and ask if she's looking for 'Taylor', and said 'speaking' To which she replies "Yes, is he available? " Not to nit-pick here, but A- I already said I was speaking, and B- I'm a woman, and that kinda rubbed me the wrong way. Especially after being called 'Tyler'. So the call was to let me know my insurance was up for renewal - side note, I already did this last week, I feel like they could have looked that up, but not sure.
So as a customer service employee, calling a customer to ask them to return to your business, you think you could take a second to get their name right before you ask for their business? No, they likely don't know my gender or how I identify. In this day and age you can't make any assumptions, all that aside it just seemed rude and like they didn't care they were butchering my name and asking for my business.

TL;DR - insured a vehicle a year ago, and some paperwork had to be redone several times, and had to return to purchaser. Adjuster had no sympathy, and messed up one set of paperwork, tried to send us back again. Got a call for renewal reminder a year later, person called me by the wrong name AND gender. Staff don't seem helpful, and don't seem to care about their customers.

By far the worst insurance place ever I will never go to any westland insurance ever agin.she was rude didn't know anything about what she was doing and when I asked for the manager she side I am the manager and I'm not playing your stupid games and told me to leave. I'll be sure to inform anyone I can to avoid westland insurance at all costs

Had a great experience renewing my auto insurance today. Candace was a great help and found some good ways to lower my payments and gave an all-round great customer service experience.

I came in to renew my car insurance today, and when i showed up to talk to Lisa she unfortunately was busy. But Sahil took no time to notice and decided to sit me down to make sure I was felt comfortable while i waited for Lisa to finish up.

This is probably my least favorite place to get auto insurance. The staff here come across as rude and unfriendly. The staff are lazy and do not want to go that extra mile to help. I was told by an insurance agent at Westland that something wasn't possible and she couldn't help me. I went to Saxbee and they not only helped me but they did it with a smile. So did she lie just to get out of helping me? But I did give them another chance and I experienced a similar situation. Are these people just not wanting business?

Not that I recommend anyone risk showing up right at closing time, but the staff here welcomed me into the premises and didn’t once make me feel like I was a burden to them as I was there for about 15 minutes after they’d technically closed. These ladies were great! Tannis was kind enough to let me in and Krystal didn’t rush me at all and even had to help me through a unique situation with the insuring of our tent trailer.

I’d absolutely recommend this outfit! They’ve obviously done something to promote a great attitude and warm atmosphere.

Thanks Krystal and Tannis for your help! You could have easily, and rightfully, asked me to come back another day but you didn’t. I’m very grateful so many, many thanks!