Westland Insurance

Raj Kanda was very courteous and professional and handled my annual insurance renewal with ease and simplicity. Thank you so much Raj.

Naj Kanda at Westland Insurance is wonderful to work with. She is responsive and knowledgeable, and was able to provide quotes and policies within our timeline and budget. A true professional!

Ramona was very helpful getting me set up with insurance! She was very friendly and made the process very easy!

Thank you Martina from Westland Whistler for the super kind, knowledgeable and efficient service! You made the business of insurance enjoyable:)

Art & Ramona went above and beyond, not only helping me cancel my car insurance in a quick and friendly manner, but answering all my miscellaneous insurance questions. Thank you both for taking the time to help me!

Purchased a new car and needed some advice and insurance. Was very lucky to meet Ramona in Westland insurance in Whistler! She was super knowledgable and helped me greatly. Thank you Ramona! Look forward to come back there for renewal.

Arthur was disrespectful all the time, we arrived at 4: 15 pm he was on bad mood asking questions and ids because he finish work at 5 and he didn’t want work anymore. We moved to nesters insurance and they were amazing with us, in 10 mins was done, , if you can choose nesters they are way better than icbc market place, really bad service and very lazy

Fantastic service from Ramona at Westland Insurance! We had a few complications with registering our vehicle and she was extremely kind, helpful and patient with us and found solutions that were best for us.

The ICBC office is absolutely awful. Constantly getting incorrect information of them regarding drivers licenses. Whenever I ask them questions they do not know the answers or give me the wrong answers. This place is completely understaffed and the queue is usually absolutely ridiculous.
Staff is nice but not very knowledgeable

Unfortunately it’s the only ICBC office in the area so we do not have a choice but to go there.

Vivien assisted me promptly today. She is very friendly, courteous and gave me additional informations. Excellent service. Thank you!

Had to come back multiple time to just renew my driver license; one person to do all the task at the driver license counter is NOT ENOUGH.

Had an easy and pleasant time renewing my car insurance thanks to Lani. If she is available ask for her.

Just renewed my insurance policy at Westland Insurance Whistler.
Lani was extremely helpful, she made the transaction quick and simple to understand and really brightened my afternoon.
Thanks Lani

When my partner and I came to buy a car, Lani couldn’t be more helpful. She took us through the process from start to finish, and made it so easy! We’re from the UK so weren’t sure of the Canadian systems and her explanation was faultless. We came away feeling super secure and happy, we also had a really fun time in the process with lots of laughs along the way. Thank you so much Lani, you are great!

Naj Kanda provided excellent service, answered my questions, and made the policy renewal process quick and easy. A pleasure!

I went in back in July 2022 to change my gender markers on my drivers license, the entire time I was misgendered, misinformed, and overlooked.

After 2 hours of sitting around they told me I needed to go back to Ontario (I was born in Ontario, live in BC) to change my birth certificate before my service card and BCDL gender marker can be changed.
It’s now February 2023 and I’m learning after struggling for the last 9 months all of this is incorrect.
1. Birth certificate changes across the country are done online - thank you for making me fly home to Ontario to find this out at the desk of service Ontario.
2. As of January 14,2022 bc born and bc non born residence can change their gender markers on BCID, BCDL, and service cards with or without changing their birth certificate first.
3. The form you’re looking for to change you marker without changing you birth certificate is called (HLTH509a)
4. I’ve been waiting since October for a new birth certificate, I call once a week. I could’ve avoided all of this and a round trip flight if you took the time to help me educate myself, instead of giving me the easiest answer of misinformation.
5. When non-binary and trans people come in looking to change their gender marker they most likely don’t want to be referred to the honorific that matches the marker they’re trying to change? !
(For example (M) to (F) maybe don’t call them sir? !)

Take that pride flag off your door until you’re actually ready, educated, and empathetic enough to serve your F’ing community.

This is ridiculous, I’m so annoyed I trusted the help from the associates at that desk as it’s costed me so much stress and time.

Do better ICBC

Ms. Vivien has an excellent customer service. She's very accommodating and super nice! Thanks to her!

Recently had to add a vehicle to a fleet insurance policy. We were lucky enough to wind up at Christa's desk. She had amazing patience as she navigated the quagmire of the ICBC computer "System" to get the policy in place. Two hours later everyone was "done" - to her credit, Christa still had a smile on her face as she got us our plates and on our way. THANK you Westland and specifically, Thanks Christa!

I had Vivien help me the other day, could not have asked for better customer service! Super friendly, patient and helpful

Vivien was the most helpful person! She helped me getting my BC service card and my drivers license. She is the best!

I went in to swap my international license to a Canadian one, and I was assisted by Vivien. She was incredibly helpful and friendly - and I was able to get everything sorted no problem. I had mentioned that I was new to Canada, and Whistler, and Vivien offered some really helpful tips, she really went the extra mile with assisting me.

Arthur Santiano was a pleasure to do ICBC vehicle insurance work with. He was knowledgeable and courteous. I would recommend dealing with Arthur on any westland Insurance business.

Always best customer service experience in Westland Whistler! Hands down to ARTHUR SANTIAGO, best guy I have ever met in their office. He helped us a lot on that very day we needed assistance regarding our vehicle insurance. Very kind and nice person. Is he the best employee in Westland? I am just so happy with his assistance. Great Job!

There was a wait outside but that was made up by customer support being so helpful and friendly. Thanks Vivien!

Had a really great experience with Demi, she got me sorted in a couple of minutes even though I rolled in super unprepared and was so on top of being efficient but also personable.

Took the knowledge test here and had the best experience ever thanks to Vivien! She is so kind and helpful! Thanks so much!:) Fernanda

Went in the Whistler branch today and was so impressed with the service. Arthur Santiano guided me through the process of getting my out of province vehicle transferred. Made it super easy for me to understand and had a positive energy. Will definitely be seeing him again in the future!

Arthur Santiago was amazing to work with and we figure out an insurance plan that worked best for me!

Mr Arthur Santiago assisted us and he really explain the policy very clear to help me insured my new motorcycle.

Renewed my insurance with Jessie Knight by phone. See was very helpful, professional and quite funny. I’ve never enjoyed renewing my insurance except this time! Thanks Jessie

Despite the wait time before entering (mostly due to covid) my experience with Westland Insurance was nothing but enjoyable. The person who helped me, Vivien, was very nice and efficient. I was able to get my license very quickly and I would recommend Westland Insurance for anyone in Whistler looking for the services they provide. Excellent experience overall!

When you get through after waiting, some days are worse than others to be fair. I found my experience to be very helpful and informative, can't wait to become an official whistlerian. LoL I made that one up whistlerian, kind of hits a ring to it! Citizen of British Columbia.oh ah!

Went in to change my UK driving license over to a BC one. Demi was a great help and made the whole experience very easy, would 100% recommend.

Sanil at Westland insurance was very helpful while renewing my auto insurance. He was friendly and worked efficiently, so I was in and out in no time! Thanks Sanil!

I've now called twice regarding business insurance. No one was available to talk to me either time. I left two messages with their automated service for a callback and have yet to receive a call over a week later. Can't give more than one star if I can't even talk to a human.

Had a great experience today with Finn- was really helpful with aiding us in our renewal and answered all our other questions too. Thanks a lot for the brilliant service!

I compliment Kajal Ghuman for her persistence and assistance in a complex transaction. As Executor for my late son's estate, I was endeavouring to sell a vehicle from the estate to a local buyer, but I personally am located in Toronto. Kajal steered me through the complex process of transferring it from the estate to me and then to the new buyer. This required granting a POA to a friend in Whistler. Kajal was patient but thorough. I appreciated her help.

I was super-impressed with my recent dealings with Westland's Whistler office. Finn was truly amazing - a first class professional in every way - he even delivered our insurance paperwork and plates on his way home after work as I was inside due to COVID restrictions. Thank you for the fantastic service, Finn!

Fin Raymont and Jennifer went the extra mile spending 2 hours sorting out my class 6 license on the the phone to multiple departments whilst being super chatty and happy to help with this confusing matter.

I recently called to ask a few general insurance questions and was connected to Hayley Henderson. She was friendly, helpful and went above and beyond to make sure I left the call with all of the information that I needed. Should I have to call again (which I probably will), I will be asking for her directly to guide me in the right direction!

Great service from Demi, quick and easy! They had a line up outside but managed it really well, I was in within 10 minutes.

Demi Coveley has been our go to girl for all insurance needs. She always makes herself available for us and has an extensive wealth of knowledge. If you need any sort of insurance of have any issues I can highly recommend a visit to Demi!

Demi was THE most helpful, fast, efficient I've ever experienced while doing insurance changes. This girl deserves a raise! Thank you for making my time so seamless.

I got served by Demi who has served me many times and is always incredibly helpful and easy to talk to! Last year when the pandemic hit and everything was rapidly closing she went so far above and beyond to make sure I could get my car insured before Westland Insurance closed. In a very stressful and uncertain time she helped me to get my ducks in a row with so much human compassion and I'm forever grateful for that. The service here is unreal!

Finn R helped me renew my insurance today, he was so helpful, went above and beyond and also changed my address for my services card at the same time! Thanks for making my experience so easy! I Highly reccomend Westland for all your insurance needs

I came in to register my vehicle and get insurance and was served by Finn who was very helpful, understanding and knowledgeable!

Expect a friendly team and quick service! Thanks Whistler westland insurance team (especially Demi Coveley) for making it so easy and an overall great customer service.

Gurverr singh amazing guy helps a lot whenever we need at that place
Amazing environment

Thanks for helping people

Rachel Brown was very helpful, knowledgeable and efficient in the transfer of our new deliver vehicle for the Whistler Liquor Store.
Thank you again Rachel.

I received a very friendly, pleasant and personable service from Becca at this branch when I renewed my auto insurance. Thanks Becca! =)

ICBC should have a sign at the door with the hours when their employees leave on 1h break and no one is at the office, to avoid upsets and frustrations for wasted time. Apart from that, very nice service.

Thank you to Becca Regimbal for being super helpful with my insurance and friendly throughout the process.

Becca provided flawless customer service and advice during my vehicle insurance renewal. A great unexpected experience!

Becca deserves 5 stars for being exceptional at all of the above when I was getting my car insurance. Great experience!

Useless, took our money for a months insurance even though we sold the car and didn't have it in our possession because they refused to backdate due to their lack of ability to take calls during covid. Free 230 bucks for them for being useless

There is a employee there named Mark that helped me and my friend out immensely. We are from the States and weren’t sure of difference in laws and he broke everything down and explained the procedures and laws to us. He took his took time with us and even went out of his way to offer advice. Awesome guy surely helped us and we were able to go on our way with the proper information and situation fairly resolved. Cool dude, definitely lightened what was a stressful situation for us

Came in to do a quick renewal, no line up, one person in front of me waiting. Open stalls and no acknowledgment from any of the staff. Walked out to drive to another location other than Westland. I waited for 15 minutes and while I don’t mind waiting, I do not appreciate getting ignored by the staff? Communication coaching would prove beneficial.

Update - The manager called me back today regarding this and appologized. I appreciate the contact an effort and because of this will try them again.

Ashley Ouellette has been fantastic to work with as we purchased a new home and got settled. Ashley is efficient, professional, and she follows up when she says she will. It is always a treat to work with someone who is very, very good at what they do.

Ashley was so friendly and helpful, renewing insurance is boring but she was lovely to chat to and made it seem like way less of a chore. Thanks Ashley

Ashley assisted me with purchasing travel insurance. She was extremely knowledgable and efficient. Equally as important, she was friendly and playful with my toddler, all while answering questions for one of her less experienced colleagues. Very impressive!

Ashley Oulette was a great help with my insurance of my new collector plates! Incredibly knowledgeable and friendly.

We have been using Westland for years and Ashley Ouellette has helped us with both home and car insurance she is very knowledge and efficient- keep up the great work Ashley!

Thank you so much to Morgan Taylor from the Whistler Branch for being such an awesome person to work with today when I took ownership of my new (to me) car. Keep up the good work!:)

Our Wistler ski cabin was rammed last winter (2018) by an unidentified vehicle.causing damage to the corresponding siding, studs and dry wall. We contacted Westland Insurance, who put us in touch with adjuster Andrea Symonds. Andrea responded promptly, arranged for an engineering assessment of the damage and put us into contact with a restoration company. All appointments were kept.punctually and subsequently, the restoration company completed the repairs in a reasonable time.
I have no hesitation in recommending the service provided by Westland.
Otto Forgacs
,