Westland Insurance

Marlene was friendly and knowledgeable! She was able to answer all of my questions and help me get a better rate for my insurance. Thanks Marlene!

Zube Hassan was friendly, patient, and effortlessly skilled at helping me with my policy, making my need to contact Westland a stressless and easy task.

Called and spoke with Cindy for a couple quick questions on renewing my home insurance policy and ended up sticking with Westand due to the great service I received from her. Thanks!

Hannah helped me today with my insurance renewal, she was an absolute pleasure to work with. I was out in 15min which honestly is such a relief. She was very thorough and professional through the entire experience. I normally just renew where there is no line but I might just stick with Hannah from here on out. Thank you for the lovely service and conversation

Marlene was professional, friendly and very knowledgeable. She thoroughly reviewed our existing policy and was able to offer helpful suggestions. Great experience.

Aki it's a helpful and kind woman that made my process easy and I feel grateful! Good place

Marlene was able to help me renew my ICBC insurance over the phone without an appointment. She was great in answering all my questions. Quick and easy!

Jesse was way helpfu! If you go in ask for him. He helped us in a real bind with out of province insurance. Thanks again!

Drove 12 km there to paid for house insurance. And told to come back another cause they only do ICBC insurance

Marlene is incredibly knowledgeable and helpful. I insured several vehicles and transferred another new purchase and it was quick as could be and very pleasant.

“Mandy” Amanda Davies was incredible! She was so kind and helpful during my icbc renewal. She took the time to teach me about my insurance and coverage that I never knew I was paying for. She was able to save me some money by comparing various plans. I was happy to have her help me today!

Marlene is awesome. She is great. I wish I could give her 100 stars but the max is five. She deserves more bonus and a pay raise

Mandy was amazing! She helped me save almost 700 bucks, almost halved my monthly payments. Highly recommend!

Hard to get through on the phone but once called, thet were able to deal with everything over the phone

I had some questions about my tenant policy, and called Westland for help. Cindy answered my call and was very helpful and answered all of my questions!

Jesse is very helpful!

Whenever you get there ASK FOR Jesse, he'll help ya nice and tight

Despite filling out the required forms for homeowners insurance, Westland never sent me a quote even after I followed up multiple times via email and telephone over a period of 3 weeks. I had no choice but to get insurance elsewhere because my house purchase was closing in 2 days. Luckily another company got me a quote in 1 day!

Marlene at the Uptown branch was above and beyond helpful with a tricky insurance situation and was willing to put in all the extra time we needed.

Diane was very helpful, nice and lovely. I loved working with her and would definitely recommend her services to anyone. Next time I go for an insurance renewal I’ll be specifically asking for her

We went to Westland insurance and Diane Silletta helped us for renewing our car insurance. She was super patient and helpful, answered our questions carefully and comprehensively. Very warm and friendly.

Every year Marlene does my car insurance at the Uptown location. Her professionalism and excellent service is why I continue to renew with Westland Insurance. Marlene is always cheerful and goes above and beyond in going through the policies and coverage that she would recommend I have. She always is fast and efficient and I truly appreciate everything she does for me.

We have fleet insurance with Westland. Michael Erichsen and Marlene Jew are very accommodating and efficient and helpful in managing my insurance needs.thanks guys!

Was well looked after by Marlene today.
Very good service. Looked after all the details and made excellent suggestions for coverage on all my vehicles. Comprehensive, excellent service.

A "hats off" and three "atta girl"s to Mandy Davies at the Uptown branch of Westland Insurance! I really appreciated her immediate recognition of my problem and following through with everything required to reconcile the situation. She was always understanding, pleasant to converse with, and diligently dealt with my concerns. What a strength for Westland Insurance!

Update: issue has been resolved after being escalated to the regional manager, happy to have it all figure out, but it should have never got to this point

Extremely disorganized, I had a tenant policy with them for a year, and then was unaware that I needed to stop that policy when I moved out. I take full responsibility, but the fact that I came to renew my ICBC insurance and it took them another 6 months to contact me after I came in to do that to tell me that I had money owing on the insurance absolutely baffles me.

Jesse Villanueva is the very best. We went with Westland because we were buying a home and wanted to go with the insurance provider that was already insuring said property. I walked in and was met with Jesse and he was friendly, knowledgeable, efficient and made us feel well taken care of (our first home). Thanks Jesse.

This is the best place I have found in almost 40 years.
They are open when others are not.
Last visit I met Michelle.
Michelle spent like 45 minutes on 2 calls to icbc. They don't get paid for theirs patience and time doing this.
She was so nice I fell in love.
So I have 4 things insured right now.
I can't wait to go back it was fun.
Thanks to all at Westland insurance.

Excellent service from JESSE! I went there to renew my car insurance on Oct 31st. Jesse reviewed my previous insurance options and recommended better options that I need to upgrade. Very helpful!
In the end, he gave me tissues to clean the license plate before putting on a new sticker. Nobody did that before for 15 years of my experience at insurance places.

I have a bunch of vehicles and house insurance through westland. Every year they update new when things are stopped to be put through and it keeps my mind at ease. I appreciate this place, thank you!

Had to change coverage and save me a trip buy doing it over the phone. The agent was perfectly professional and turned a chore into a pleasant experience.

Jesse was amazing! His service was fast, professional and kind. It was my first time been here, and I`m pretty sure that I`ll come back in the future! Thank you Jesse.

Jesse Villanueva helped us out big time with our condo insurance. Prompt service, great rates, and friendly communication. Thanks!

Getting my house insurance transferred from one location to another was seamless. No fuss, no hassle, Jesse gets the job done promptly and professionally. I would recommend his service any day.

Dropped by for some complicated insurance changes and met up with Patricia who was mentoring new employee, Johnny. I got more than a good quote because Patricia (hope I have your name right!) took extra time not only to just explain the legal vocabulary and rules of my policy, but also gave me insight in the potential impact of some decisions I was making. A very interesting meeting. And Johnny was also helpful and so polite. Great team building at Westlands. Thank you!

I walked in at the last minute to get insurance after a competitor agency failed to help me out after a month of back and forth communication. Jesse was professional, answered all my questions, and processed my insurance immediately! He made the job look easy and it was a huge relief walking out of the office with an insurance policy in place and a full understanding of that policy.

Marlene made my insurance experience as quick and easy as possible! She was friendly and very helpful- I will definitely be using her again in the future.

I was into your Uptown branch office to renew my utility trailer ICBC insurance and to change the coverage on my Dodge Grand Caravan auto with ICBC. I also had some questions about changing a "vanity" plate for my car. Maya was extremely helpful and, when she did not have an immediate answer to my question, sought out the answer for me with a colleague. Thanks Maya!

Jesse Villanueva was exceptional. We had a last minute insurance emergency to secure a mortgage on a rental property. Needed it done within 5 days and he got it done for me in 2 hours!

Great service and very timely.

**UPDATE**
Well, after leaving a message and a week of not hearing back from Donna-Leigh White, I guess your suggestion of contacting her was just posturing to give the impression your company follows up on their failings.
I will NOT be renewing any insurance with this "company" after 20 years, there are many more reputable agents around who know how to treat a customer. Outfits who know how trashy they are hide their reviews, this is one of them.

Unimpressed that following their covid protocols cost me money. Recently renewed at the Colwood location and was advised Uptown screwed up last year resulting in the loss of a years worth of discounts. Thanks for nothing Uptown, especially in a time when it really makes a difference.

I visited Westland at Up Town mall in Victoria today. I have dealt with Westland for many years.
Today I had ICBC polices to renew as well as a Westland Marine policy. Also I needed advice on preplanning moving insurance coverage from my owned house to a rental unit along with extending liability and theft coverage to a vacant piece of land.
One stop shopping, Jesse Villanueva was able to renew and advise on all of these issues. He was efficient, professional and friendly.
Thank you!
DM

Westland Insurance is a great place to get insurance. Knowledgeable and easy to deal with. Specifically, Jesse, who assisted me, was very kind and accommodating. Highly recommended.

Thank you Pamela Friars for your help. My week has been very hectic due to a friend's sudden and unexpected illness. I had no idea any of my messages got through.

I would like to extend a special thank-you to Jesse Villanueva at the Uptown Branch of Westland Insurance. Jesse helped me acquire owner insurance for my strata unit and very patiently explained why I needed owner insurance for my strata unit, and how this differs from the blanket insurance held by the strata corporation.   Together we determined what I required in order to protect myself from any deductibles in the strata corporate insurance that could be assessed to me.   It was a pleasure working with Jesse.    Indeed, I have always had positive experiences at Westland and highly recommend them.   Thank you Jesse!

They sent me text messages prior to car reg expiration (thank you!) ; COVID Compliant and masks at the (easy to find & park) office when I went to renew. Westland is EXCELLENT!
Now to deal with those ever-increasing ICBC premiums on my continually-getting-older & oldervehicle.

Had a very fast response to changing a home owners policy at the Uptown branch. Thanks Jesse. You made the process very easy, as it was all done in a couple of days.

I renewed my home insurance here yesterday. Jesse Villanueva is very knowledgeable and helpful. He explained different options clearly. I was very happy with the results and the whole process. Looking forward to another year with Westland Uptown. Good job!

Marlene Jew was fabulous! She was so nice and knowledgeable helped me get a great price for my insurance. She took her time and thoroughly went through the insurance so I understood it. I highly recommend visiting Marlene at Westland Insurance Uptown.

Jesse Villanueva helped me move my tenant insurance to a new property when I relocated. He was very efficient and helpful and saved me money on my new policy. I really appreciated the fast, friendly and effective help. Thanks Jesse!

Staff are friendly and helpful. The newer location at Uptown is spacious and they have COVID safety measures in place. When renewing my car insurance they gave me a new pen to sign the documents which was sealed in plastic. I got to take the pen with me.

Waited in line for 20 or so minutes and I was told that there was only one staff doing auto insurance and given a line up, she had been instructed to direct customers to a nearby auto insurance instead.

I dealt with Jesse at Westland Uptown and have nothing but positive things to say about the experience. Jesse was prompt in his responses to my questions, extremely professional and communicated all my options with honesty and transparency. I wouldn't hesitate going here for anything Insurance related and I would highly recommend Jesse!

Once inside, everything was done quickly and efficiently. However, I cant be the only person with health issues that make it difficult to stand in line and wait for 20 to 30 minutes. I foolishly had forgotten to renew my insurance so had to walk there, which added to my issue with standing.
How hard can it be to provide a couple of chairs for people to sit in? Everybody wants to pass on 100% of the burden to the next guy. As a consumer, I feel like I'm now paying more for poorer service.

I would like to thank Jesse Villanueva at the Uptown branch for dealing with my problem in a prompt and friendly way. Much appreciated.

Jesse V.was very helpful and walked me through the process. As my first time getting home/storage insurance, he made it very painless. Explained the steps to me and made sure I understood the policy I was getting. Very happy with my experience!

I just had the opportunity to renew my homeowner's insurance at the Victoria Uptown facility, and the service was excellent, especially with the Covid 19 precautions. The agent I worked with was Jesse Villanueva, and he was able to help me navigate the coverage that I wanted, including changing a carrier. One provider's website failed, but after I left Jesse was able to get through and completed the transaction. Later that afternoon he phoned me to let me know that he had been successful in obtaining the coverage we had discussed. I will be pleased to recommend Jesse and Westland Insurance to my friends that may looking for help with their insurance needs.

After recently moving to BC and being a long time Westland customer. I entered the Uptown location. Seeing as it was not a busy time for them. 6 staff at their work station, 1 of which was dealing with a client. I stood at the entrance for a several minutes without a greeting or acknowledgement. Finally, I was approached by an employee. I told him that I had recently moved and am looking to open a new insurance policy. ICBC. He walked over to another staff member, returned and told me that they couldn’t help me. Again, being a long time Westland customer, I found this very strange. Completely unprofessional and rude. I will never recommend this company or location to anyone. Such an awful experience.

Extremely patronizing old man. Pressured me into more coverage than I wanted or needed. Wish I could remember his name. I will never return here and I will dissuade anyone I know from going in here too.

This particular insurance location with Pamela is amazing and is my go to! Pamela went out of her way right at closing after I needed to get insurance to drive home. She took me inside when the store really did not need to (I saw her stack of papers she had on her desk near the back) but Pamela did not let that phase her once. She answered all my questions even though it was clearly extra from my part, and she most of all made getting insurance really enjoyable! (when’s the last time you could say that?) From making jokes and keeping a upbeat environment to educating me on interesting points I did not previously know, she did everything in her power to make sure I was a happy customer and that I was! If you want to really consider a great, family and people oriented group for your insurance, I can only recommend this place! (The Manager is truly polite and friendly, and while the rest of the staff are seriously awesome and fun to chat with, Pamela is the person I really recommend most)

The staff here are amazing, they are like a family with the way they chat with each other and clients, they are kind, they are professional, and they walk you through everything so you know what it is you are looking for and signing. This was by far a tremendous experience compared to the so many other customer service encounters I’ve been having since this covid event, and I cannot say this enough! The store is clean and sanitized everywhere so you feel more safe as well as still feeling like an establishment unlike how most stores are like now. Check this place out asap, your insurance won’t be the same again! I don’t write tons of reviews but this deserved it!

(P. S, With covid and whatnot, I strongly recommend calling ahead! It will be a better experience this way!)

We're finally able to do this completely online! I had an amazing rep, Ariel Poole and using Docusign, I completed the whole she-bangski! Keep online buying alive! Thanks, Ariel!

Unable to confirm amounts I should be charged on two properties, then overcharged me what 2 employees quoted and now refusing a refund. Every time I called they claimed that they couldn’t answer my question or I had to wait a couple days for somebody to come back in the office. They continued to say how busy they were, now answering machine only and no response same day. If you are busy doing ICBC, here some of the 100s of people laid off and train them. Treat customers better and refund when you overcharge what you quoted. Will be moving my insurance elsewhere

The insurance advisor we dealt with this year, Jesse Villanueva, was extremely thorough and patient as we did a close review of our home insurance coverage. I felt very comfortable with his knowledge level and he seemed exceptionally competent.

Totally recommend! Great, friendly staff who know there stuff. No unnecessary upsell attempts - in fact they make an effort to save you some $. They make the auto insurance renewal process quick and painless. Liz helped me and was awesome. SO much better than Sussex Insurance inside Walmart.

Very helpful and knowledgeable staff. Also convenient hours and good prices. I don’t have to go all the way downtown. The auto insurance costs are the cheapest.

I personally made sure my husband too his home, auto, and company away from west land. They are incompetent. His new insurance company way easier to deal with. His new insurance provider is not only highly friendly knowledgeable staff but up in technology and the discounts.

NOT CUSTOMER FRIENDLY!
They made a typo on my account. Icbc then sent me a letter notifying me of the their mistake. Which I should pay a fee for their mistake. In order to correct the typo I must go to their office. Today was the only day I could get time off work. I went to their office where I waited for 40 minutes just for Westland to tell me they could not help me and I should comeback another day. When I mentioned I worked they said I could take TIME OFF WORK! I should not have to take time of work to fix (uptown) Westlands mistake. I believe this office should be more customer service focused instead of declaring it’s not their problem it’s the customers problem.

Just got off the phone with one of their insurers who grabbed me a quote for my gf. So courteous, and perfessional. Saved a tonne a stress for us. Thanks!

Came in to renew car insurance, Irene was very friendly and did an excellent job chasing down an improved discount with ICBC for me.