WorkSafeBC (Victoria)
2 reviews 4514 Chatterton Way, Victoria, BC (888) 621-7233 www.worksafebc.com suggest an edit
05 January 2024 18:50
Why bother having a web site indicating office hours when there is no one at the office, just a reception person providing a number to call for assistance. Everyone works from home. Why have a very large office building sitting empty. Sell it or get employees back into the office. Have now been waiting 1/2 hour for a call back.still waiting
07 December 2023 22:27
Was assigned to Daniel Winters as my Adjudicator for a work injury I sustained on 29 November 2023. He made multiple calls to me, requesting information in order to process my claim. However, I am working in the Operating Room, so is unable to receive his calls at 0900 - 1030hrs in the morning (when he usually makes the calls). He will always leave a voice message, requesting a call back.
But when I call back, he never picks up the phone, it just goes to an automated recording, requesting for a voice message to be left. I think I left a total of 5 voice messages over two weeks, with no calls back. We finally manage to speak on the phone on 21 December at 1600hrs.
The first thing he mentioned was reprimanding me for leaving him too many voice messages, stating one is enough. Firstly, do you think you are the only busiest person in this world? Your clients must be on 24/7 standby their phones to wait for your call in order to reach you?
Secondly, why did you suspend my claim, when I already made a call to worksafeBC on 15 December 2023 to inform that I am seeing a physician and to leave a message for you to not suspend it?
Thirdly, is that how you treat all your clients? Reprimanding first and not courtesy?
I am going to give you some advice Sir, the world does not revolve around the job you do. So do respect other people’s job and time before you deserve the respect back. And do not start the conversation with on a negative note, expecting your client not to retaliate. Please educate and teach your employees some basic etiquette and respect. Thank you.
But when I call back, he never picks up the phone, it just goes to an automated recording, requesting for a voice message to be left. I think I left a total of 5 voice messages over two weeks, with no calls back. We finally manage to speak on the phone on 21 December at 1600hrs.
The first thing he mentioned was reprimanding me for leaving him too many voice messages, stating one is enough. Firstly, do you think you are the only busiest person in this world? Your clients must be on 24/7 standby their phones to wait for your call in order to reach you?
Secondly, why did you suspend my claim, when I already made a call to worksafeBC on 15 December 2023 to inform that I am seeing a physician and to leave a message for you to not suspend it?
Thirdly, is that how you treat all your clients? Reprimanding first and not courtesy?
I am going to give you some advice Sir, the world does not revolve around the job you do. So do respect other people’s job and time before you deserve the respect back. And do not start the conversation with on a negative note, expecting your client not to retaliate. Please educate and teach your employees some basic etiquette and respect. Thank you.