Aqua-Don Pool Service & Supplies
3 reviews 4 Nihan Dr, St. Catharines, ON +1 905-934-9019 aquadonpools.ca suggest an edit
21 August 2023 19:00
Wish that I could give zero stars or a negative rating. Absolutely appalling customer service. As new pool owners we signed up for their supposed “VIP” package, thinking it would be a great opportunity to learn from professionals how to care for our pool, including opening and closing.
VIP indeed, if that means blaming the customer, ignoring their emails, confusing them with other clients, refusing to offer the services you paid for, or overcharging any chance they get.
I had to reach out to other pool
Stores and sources for advice, since the company I paid good money to had no interest in helping. We even tried to book pool school with them, at an additional cost, to learn more about pool maintenance, after multiple attempts and being ignored for weeks, I gave up.
Then the technician refused to look at the filters on our monthly visits as “the filters were in excellent condition and since he cleaned them two months ago, they are good for 12 months”. These excellent condition filters were completely destroyed less then a week after he left and we couldn’t use the pool for two weeks. Instead of apologizing and trying to maintain a customer Elyse, offered me new filters, at the most expensive price on the market. Trying to profit from their mistake! Then to top it off, blamed me for not cleaning my filters, funny that’s what I thought I paid them for!
VIP indeed, if that means blaming the customer, ignoring their emails, confusing them with other clients, refusing to offer the services you paid for, or overcharging any chance they get.
I had to reach out to other pool
Stores and sources for advice, since the company I paid good money to had no interest in helping. We even tried to book pool school with them, at an additional cost, to learn more about pool maintenance, after multiple attempts and being ignored for weeks, I gave up.
Then the technician refused to look at the filters on our monthly visits as “the filters were in excellent condition and since he cleaned them two months ago, they are good for 12 months”. These excellent condition filters were completely destroyed less then a week after he left and we couldn’t use the pool for two weeks. Instead of apologizing and trying to maintain a customer Elyse, offered me new filters, at the most expensive price on the market. Trying to profit from their mistake! Then to top it off, blamed me for not cleaning my filters, funny that’s what I thought I paid them for!
02 August 2023 19:00
I can’t say enough good things about the girls at the counter at aqua don. We have a small above ground pool and they go above and beyond with explaining the chemicals and what to do. I live in chippawa and drive all the way to st Catharine’s to get my water tested. I would be LOST without them. And my little guy jackson loves them too! They are always so friendly.
16 June 2023 19:00
Your service man came here alone on the 31st of may, he open the pool and then came back 5 days after to vacuum as he was leaving my husband ask him when he was coming back to finish the cleaning as the water was still very murky but he said his job was done the rest was ours to deal with.
Now we paid 630$ for your services and the water is so bad that we can’t even open the solar panels, so my husband went to Boldt and also to MP Paradise they both tested the water, the result is that there is way too much Cyanuric acid, but funny at your store your employee said that she couldn’t test that water because nothing would show up…. By the way thank god I didn’t soak my feet in that acid!
This is completely unacceptable and a huge amount to pay on top of your bad service. I am including the report and photos of the disastrous job your service man accomplish and expect that you will compensate for all the expenses that are the result of that horrible experience we had with your company.
Helene & Peter Dumais
HERE IS MY RESPONSE TO YOU
Your response is not accurate if you read back we did pay for the DeLuxe Package, your service man did not test the water before adding too much chlorine which resulted in causing the water to become high in cyanuric acid levels. Two other pool maintenance provider confirm that it was due to over chlorination. It has been very costly to drain the pool to diminish the levels of cyanuric acid which in fact may of been avoided. While i understand everyone makes mistakes we shouldn’t have to pay for the mistake that was made by your service man.
It has been 12 days since he came and we still have to do backwash and in case you didn’t know water isn’t free!
Now we paid 630$ for your services and the water is so bad that we can’t even open the solar panels, so my husband went to Boldt and also to MP Paradise they both tested the water, the result is that there is way too much Cyanuric acid, but funny at your store your employee said that she couldn’t test that water because nothing would show up…. By the way thank god I didn’t soak my feet in that acid!
This is completely unacceptable and a huge amount to pay on top of your bad service. I am including the report and photos of the disastrous job your service man accomplish and expect that you will compensate for all the expenses that are the result of that horrible experience we had with your company.
Helene & Peter Dumais
HERE IS MY RESPONSE TO YOU
Your response is not accurate if you read back we did pay for the DeLuxe Package, your service man did not test the water before adding too much chlorine which resulted in causing the water to become high in cyanuric acid levels. Two other pool maintenance provider confirm that it was due to over chlorination. It has been very costly to drain the pool to diminish the levels of cyanuric acid which in fact may of been avoided. While i understand everyone makes mistakes we shouldn’t have to pay for the mistake that was made by your service man.
It has been 12 days since he came and we still have to do backwash and in case you didn’t know water isn’t free!