Canada Cartage
7 reviews 3220 Hawthorne Rd, Ottawa, ON (800) 268-2228 www.canadacartage.com/contact suggest an edit
12 August 2023 15:47
We purchased an appliance from Home Depot and today has been the second no show from this delivery company. Apparently today was a "glitch" and they rescheduled delivery in 4 days
07 August 2023 8:10
I am terribly disappointed and appalled by their so called - services! Their lack of service, lack of respect, non-existence care, and misinformation is insane!
I ordered a fridge from Home Depot, Canada Cartage’s delivery truck destroyed my brand new driveway pavement, I took photos and sent to their head office and it’s been weeks I have been going back and forth with their staff to fix the damages their stupidity caused, and they want me to go away by paying me $300 – when it cost me tens of thousands of dollars to pave my driveway! I am actually very angry and I have no idea how can they get away with awful things like this? ! Their shop should be shut down! They want me to claim their mess on my own insurance! (I am not sure if I should laugh or cry at this level of stupidity and lack of knowledge!)
Also, they damaged my kitchen doorway on both sides, which they did not even acknowledged, even though I sent them pictures of the damages.
…and the above is on their first deliver! The second time they came their delivery guy wouldn’t listen to me and yelling at me: “Don’t tell me how to do my job! ” He took the perfectly straight fried door off, and it was off-kilt when he re-installed it, and was insisting that it is my kitchen floor that is crocket! (Again, I don’t know if I should cry or laugh!)
After weeks of fighting for my rights, they have given me an ultimatum to respond by August 20th and accept the $300 or they won’t even give me that! They are trying to getaway from paying their own insurance deductibles! They should NOT be able to getaway with all these horrific things they have done and continue working like this (as I am reading all the reviews here…)!
Their head office is in Toronto and I have contacted them too, but nothing came out of that either! I am writing them again.
They don’t even deserve a 1-star, but unfortunately I can’t post a review until I select a star.
I wish all of you - here with complaints – luck and success to get what is your rights. Let’s all report them to Better Business Bauru.
I ordered a fridge from Home Depot, Canada Cartage’s delivery truck destroyed my brand new driveway pavement, I took photos and sent to their head office and it’s been weeks I have been going back and forth with their staff to fix the damages their stupidity caused, and they want me to go away by paying me $300 – when it cost me tens of thousands of dollars to pave my driveway! I am actually very angry and I have no idea how can they get away with awful things like this? ! Their shop should be shut down! They want me to claim their mess on my own insurance! (I am not sure if I should laugh or cry at this level of stupidity and lack of knowledge!)
Also, they damaged my kitchen doorway on both sides, which they did not even acknowledged, even though I sent them pictures of the damages.
…and the above is on their first deliver! The second time they came their delivery guy wouldn’t listen to me and yelling at me: “Don’t tell me how to do my job! ” He took the perfectly straight fried door off, and it was off-kilt when he re-installed it, and was insisting that it is my kitchen floor that is crocket! (Again, I don’t know if I should cry or laugh!)
After weeks of fighting for my rights, they have given me an ultimatum to respond by August 20th and accept the $300 or they won’t even give me that! They are trying to getaway from paying their own insurance deductibles! They should NOT be able to getaway with all these horrific things they have done and continue working like this (as I am reading all the reviews here…)!
Their head office is in Toronto and I have contacted them too, but nothing came out of that either! I am writing them again.
They don’t even deserve a 1-star, but unfortunately I can’t post a review until I select a star.
I wish all of you - here with complaints – luck and success to get what is your rights. Let’s all report them to Better Business Bauru.
18 June 2023 8:30
We are absolutely appalled by delivery service we received from Canada Cartage after buying a new fridge from Home Depot.
Their team showed no regard for our belongings. This team tossed all of our shoes down the stairs in a huge mess while clearing space. They removed our front door and did not bother to properly re-install it when they left.
We were expecting a phone call from them to arrange a time for the delivery and installation of our fridge. They did not call ahead to schedule a time and we were lucky to be home at the time.
We also were not told in advance that they would not pick up our old fridge unless it was first disconnected from the water line. This takes less than two minutes to do, and it makes little sense to me why a professional installer can’t do this themselves. When I asked the delivery team to wait a minute so that we could disconnect it ourselves, they refused, and advised us to call Home Depot again to schedule another appointment, and left. They left us with 2 unusable fridges in our small kitchen - our old fridge which they refused to take with them, and the new fridge which they did not install and plopped in the middle of our kitchen. Furthermore, we discovered that they had damaged some of the tubing at the back of our new fridge during the delivery.
This delivery team has completely wasted our time. We now have to wait another week for them to bring us a new fridge to replace the one they damaged and collect our old fridge.
Their team showed no regard for our belongings. This team tossed all of our shoes down the stairs in a huge mess while clearing space. They removed our front door and did not bother to properly re-install it when they left.
We were expecting a phone call from them to arrange a time for the delivery and installation of our fridge. They did not call ahead to schedule a time and we were lucky to be home at the time.
We also were not told in advance that they would not pick up our old fridge unless it was first disconnected from the water line. This takes less than two minutes to do, and it makes little sense to me why a professional installer can’t do this themselves. When I asked the delivery team to wait a minute so that we could disconnect it ourselves, they refused, and advised us to call Home Depot again to schedule another appointment, and left. They left us with 2 unusable fridges in our small kitchen - our old fridge which they refused to take with them, and the new fridge which they did not install and plopped in the middle of our kitchen. Furthermore, we discovered that they had damaged some of the tubing at the back of our new fridge during the delivery.
This delivery team has completely wasted our time. We now have to wait another week for them to bring us a new fridge to replace the one they damaged and collect our old fridge.
17 May 2023 10:17
Where does one start. Lesson learnt, do not schedule a delivery on a Friday before a long weekend.
Purchased a refrigerator from Home Depot and scheduled delivery for today. When the crew arrives they look at the stairs wave a tape measure around and pronounce that a 33 in refrigerator will not fit up the stairs. I inform them that 33 in refrigerators have been take up the exact same stairs in the same model house up and down the street. The crew boss remains firm it would not fit. He told us to order a 30 in refrigerator or remove the railing but regardless we will have to reschedule. I tell them I will remove the railing but they say I need to call to reschedule.
40 mins later I have the railing off. I had the number from the actual moving crew so I called them direct and spoke to them and told them the railing was out. The mover then confirmed my address and location, stated they were on their last delivery and would call me back; time 1: 27. At 1: 37 Canada Cartage calls to talk to me stating that they were unable to deliver because it wouldn’t fit. I explained to the dispatcher the whole saga and asked that the crew come back and deliver today. I then get a laundry list of scripted excuses about truck loading, routes and insufficient time. I cut him off and told him that I had spoken to the crew on their own phone and at 1: 27 pm they were on their last delivery and there was no logical reason they could not return and make the delivery. There was silence when now the dispatch has to go off script. He has no idea how to make this change. Frustrated with the inability to affect a change and the reluctance of the crew to work a full day on Friday before a long weekend I had to accept a reschedule for next Wednesday.
The refrigerator was delivered Wednesday morning by a two person crew and carried up the stairs. 40 mins later I reinstalled the stair railing and the house returns to its routine. Of note this crew from Canada Cartage was woefully under equipped. A dolly that couldn’t support the weight of the refrigerator (axle bent) arm straps that will see both these movers disabled in a few short years and they didn’t even have a knife to cut away the box and packing so they tore it off like hungry piranha. Given an option I will avoid Canada Cartage whenever possible and I recommend readers do the same.
Purchased a refrigerator from Home Depot and scheduled delivery for today. When the crew arrives they look at the stairs wave a tape measure around and pronounce that a 33 in refrigerator will not fit up the stairs. I inform them that 33 in refrigerators have been take up the exact same stairs in the same model house up and down the street. The crew boss remains firm it would not fit. He told us to order a 30 in refrigerator or remove the railing but regardless we will have to reschedule. I tell them I will remove the railing but they say I need to call to reschedule.
40 mins later I have the railing off. I had the number from the actual moving crew so I called them direct and spoke to them and told them the railing was out. The mover then confirmed my address and location, stated they were on their last delivery and would call me back; time 1: 27. At 1: 37 Canada Cartage calls to talk to me stating that they were unable to deliver because it wouldn’t fit. I explained to the dispatcher the whole saga and asked that the crew come back and deliver today. I then get a laundry list of scripted excuses about truck loading, routes and insufficient time. I cut him off and told him that I had spoken to the crew on their own phone and at 1: 27 pm they were on their last delivery and there was no logical reason they could not return and make the delivery. There was silence when now the dispatch has to go off script. He has no idea how to make this change. Frustrated with the inability to affect a change and the reluctance of the crew to work a full day on Friday before a long weekend I had to accept a reschedule for next Wednesday.
The refrigerator was delivered Wednesday morning by a two person crew and carried up the stairs. 40 mins later I reinstalled the stair railing and the house returns to its routine. Of note this crew from Canada Cartage was woefully under equipped. A dolly that couldn’t support the weight of the refrigerator (axle bent) arm straps that will see both these movers disabled in a few short years and they didn’t even have a knife to cut away the box and packing so they tore it off like hungry piranha. Given an option I will avoid Canada Cartage whenever possible and I recommend readers do the same.
15 May 2023 22:06
Not sure how this company still operates. They were to deliver and install a washer and dryer yesterday and haul away the old ones (which we had paid to have done). They were not keen to take the old ones away and said somebody would be around the following day to install the news ones- which it turns out was not true. I called their number and the phone rang for 20 minutes with no answer.
10 May 2023 1:19
Worst company I've ever had a delivery from.
Lost one of our appliances had to stay home 2 Saturday's in a row and then would not haul away our old appliances which we had paid for through home depot so we had to contact them to make new arrangements for pick up.
Lost another day waiting.
Would have given no stars if I could've
Lost one of our appliances had to stay home 2 Saturday's in a row and then would not haul away our old appliances which we had paid for through home depot so we had to contact them to make new arrangements for pick up.
Lost another day waiting.
Would have given no stars if I could've
28 March 2023 9:13
After several bad experiences through Costco's delivery company I decided to cancel my appliance order and buy through Home Depot. They ship with Canada Cartage and what a night and day difference. Ted and Marcus delivered our fridge and these guys were real pros. The delivery was very fast and easy. They were extremely careful and did an amazing job. I couldn't be happier. Thanks guys!