GoodLife Fitness London Masonville

Very well managed and staff is very helpful. Clean and well kept Gym. Staff is always greets with smile.

I trained with Rick and Dave over the last 6 months and made a lot of progress! It was a friendly and welcoming environment. The trainers were amazing and constantly pushed me to achieve new PB!

Good staff, but the equipment with moving parts like the exercise bikes need to be refreshed soon.

Good Life Fitness is welcoming and friendly atmosphere, clean and well-maintained facilities, and knowledgeable and helpful staff. They also appreciate the variety of equipment and classes available, making it easy to customize a workout routine that suits fitness goals and preferences.

Kindest crew, the most beautiful members on earth. The best place to release energy.

Thanks
Og

The atmosphere is wonderful. Everyone is there to better themselves and do their own thing. Staff is super friendly and helpful! Clean facility. 10/10 would recommend to anyone looking for a great workout in a great space.

The gym has become extremely filthy: -hair, smell in the showers, moths, broken shampoo/conditioner cases and shower heads need to be fixed immediately. And another thing sauna is broken 20 out of 30 days. I don’t think this gym is worth going anymore. Choose different locations as extremely dissatisfied and disappointed.

Gym is filthy. So disappointing that they’ve let it get so dirty. Every time I attend classes upstairs the floor is disgusting (hair, dirt, debris, dust), no one is sweeping between classes or throughout the day. Since Covid started staff no longer makes rounds to clean equipment… and it shows, the machines are dusty and handles dirty. I pay the most premium membership and expect better. Many high school students have started coming in since summer and there’s no staff supervision… the kids mess around being careless with weights, leaving their belongings on machines and walking away blocking others from using them. It’s ridiculous. My membership is up for renewal but I can’t continue going here with the way it is. You’d think hygiene standards would have improved post-pandemic. Staff needs to make rounds and supervise upstairs instead of texting on their phones behind front desk. They need to hire the cleaners back. When I made these complaints to staff they rolled their eyes and said to email the GM. This is Masonville… you’re supposed to be more premium than the low cost gyms… please stop completely sucking so I can continue my membership.

I believe that we know something or someone when we really need it. Last Thursday (Oct 6) I started my workout around 11: 30 pm and shortly after 1: 30 am on Friday (Oct 7) I was leaving the gym when I was surprised to see my car window broken (passenger side), yes, glass on the floor for everywhere, in the car seat… I was robbed, in the GoodLife parking lot under the camera lenses, the feeling was of helplessness, at the time there wasn't even anyone at the reception to give any support, the receptionist was circulating somewhere and it still took time to see me and hear me, call the police, she said! Will you make a record of it? I asked: - Yes, I will, writing down my phone and some data. 4 days passed and ONLY TODAY, after I went back there (last Saturday Oct 8) to see if anyone would even talk to me, someone called me… just saying that the police were already aware of the occurrence and that they had given the images, good! It was expected, wasn't it? Finally, as they didn't ask me anything, I said that I was better than last week and that I had some damage with the theft of things in my car, but I didn't even go into these details, I just asked if they could share the expenses on the glass with me, half the amount of glass, something around $180~$190 - since it wouldn't be worth claiming insurance for that purpose, the answer is of course NO.

And that's it, stay alert, stay motivated even if this happens to you and know that any damage will be all yours, who knows, maybe you'll even get more attention than I had.

After posting the below review, Goodlife GM called me and was so professional solving the issue.
I just want to thank you Mr. Will so much I really appreciate your action and the way you solved the problem:)
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Very bad experience, they take advantage of customers “mistakes” to take more money and never try to negotiate a solution of their mistakes…!

This place has gone desperately downhill. Showers are filthy, smell foul and worst are full of moths, the same towel has been in one of the lockers for weeks. Feel dirtier coming out of the shower than going in. The staff are self-involved and treat the locker room like it's their personal space leaving their belongings across benches and the floor. Sad

Upon seeing my initial review, the general manager of this location reached out to me to not only get further details, but to outline an action plan in order to address the issues. Excellent customer service and appreciation.

I believe that we know something or someone when we really need it. Last Thursday (Oct 6) I started my workout around 11: 30 pm and shortly after 1: 30 am on Friday (Oct 7) I was leaving the gym when I was surprised to see my car window broken (passenger side), yes, glass on the floor for everywhere, in the car seat… I was robbed, in the GoodLife parking lot under the camera lenses, the feeling was of helplessness, at the time there wasn't even anyone at the reception to give any support, the receptionist was circulating somewhere and it still took time to see me and hear me, call the police, she said! Will you make a record of it? I asked: - Yes, I will, writing down my phone and some data. 4 days passed and ONLY TODAY, after I went back there (last Saturday Oct 8) to see if anyone would even talk to me, someone called me… just saying that the police were already aware of the occurrence and that they had given the images, good! It was expected, wasn't it? Finally, as they didn't ask me anything, I said that I was better than last week and that I had some damage with the theft of things in my car, but I didn't even go into these details, I just asked if they could share the expenses on the glass with me, half the amount of glass, something around $180~$190 - since it wouldn't be worth claiming insurance for that purpose, the answer is of course NO.

And that's it, stay alert, stay motivated even if this happens to you and know that any damage will be all yours, who knows, maybe you'll even get more attention than I had.

Great 'small gym'. I like how they leave towels at the desk so you don't have to bother someone for them. It'd be nice to have a fan or crank the AC. It gets hot af.

A big and clean gym with a great assortment of machines and equipment. The staff are always welcoming and accommodating. Personal trainers are well experienced and always looking out for you. The first floor has mainly cardio machines, while the second floor has all the strength training equipment.

I met with Rob the fitness manager to discuss personal training and it was such a great experience, I didn't feel pressured at all, he was super friendly, and I learned a lot. Now I'm with Brenden for PT and he's great too. Even the person who was getting my membership sorted out was great. Everyone here is so friendly. I only just started but my breathing is so much better already.

If you're thinking about going to the gym for the first time, go here. Even better, talk to Rob about personal training. It takes SO MUCH effort out of working out, you just show up and do what they say instead of having to spend days researching online what to do, how to do it, when to do it, and proper technique. And you'll have a schedule to stick to because someone is waiting for you. There's even a small area that's just for people with personal trainers.

The change rooms are very clean and aren't really busy. I've only seen a handful of people in there at a time.

They have this cool quiet LED relaxation room too.

The video gamer looking dudes at reception are quite creepy in how they keep staring away. Especially the Tatem fella

This location has no bathroom upstairs. No pool, no running track. At peak teams there is not enough parking. Bathrooms and change rooms are often dirty. A lot of the lockers were broken or damaged. Equipment takes months to repair. Everyone you talk to pays a different rate. This location is considered a premium location, but there is nothing premium about it.

This gym is excellent. The staff is excellent and their equipment is always clean, modern, and well-kept. I keep going back for the friendly faces and great atmosphere. The General Manager has done a great job and he shows he cares deeply about the facility. I highly recommend this location and working with this staff.

People are great, facility is great but what prevents this location from being a 5 star ranking for me is the lack of hand sanitation stations upstairs and the fact that they ALWAYS have their music blaring. 90% of gym goers gave their own headphones with music, why does this place think they need to blast D-list songs that I've never heard of all the time.
I literally ask them to turn down the volume every day. Every day.

Very good service. My husband and I went to the Masonville location and found the facility very clean. One of the employees, Will, was very friendly and took the time to talk with us about our options and gave us great advice.

5 stars for Sh’Bam class! I’ve never been to a workout class that’s this fun. It’s a great group of people who regularly attend and Sarah is such an amazing instructor! I genuinely feel sad if I have to miss a class, which is something I never thought I’d feel about a workout. The class flies by and you leave feeling refreshed and happy. I absolutely LOVE Sh’Bam!

Best gym in London, my go to location. I frequently visit this spot in the morning. After doing a tour of nearly every gym in London, I am happy that this one is closest to me.

Would absolutely recommend this gym. I've been to few ones in and out of province, by far the most comfortable one is GoodLife masonville. Staff is absolutely friendly. Well managed, clean, not too crowded. Machines are well maintained. The gym overall has a pretty good vibe and I love the events they have all year around.

One start so it will get noticed.
This gym has made some improvements for making recycle bins available upstairs and in the change rooms. You can see that members use the recycle bins and make a concerted effort to separate e.g. Plastics from garbage. This is all very clearly a sad facade when it comes to actual disposal. The biggest BS is that the old man cleaning guy dumps the recyclables into the garbage bins (in the Men’s change room - witnessed today). Why is he doing that? There is no excuse. It is pathetic, lazy behaviour.
I suggest GoodLife get its lazy, complicit act together and replace the cleaning agency with competent people who give a sh#t. FYI this same BS also happens at Sherwood.
Comment by management please.

I was expecting a high-pressure sales pitch, but Derek was respectful of my time and listened patiently as I outlined my health concerns. Together, we evaluated what I could be/should be doing and came up with how and when I could realistically meet those goals. The Masonville club is well-maintained and the staff is approachable - no matter how ridiculous I think my question is, they supply me with an answer without any intimidation. Highly recommend for those just starting their fitness journey. Tell Derek I say hi.)

Can be busy at times but lots of variety in equipment. Open 24 hours so there's always a low, non-busy time. The classes are a lot of fun and are free to attend with a membership. There's also towel service at this location.

The shower facilities are also amazing. Lots of warm water and they provide body wash / hair wash.

One of the better locations I've worked out at.

Very supportive, non-judgemental of all ages & fitness levels. I was not in great shape when I joined 3 1/2 yrs ago; have lost 26 lbs; managers & trainers have given me advice & critiqued my form so I get the maximum out of my workouts. Manager Will always updating machines & cares about his clients; clean & safe; best gym in city.

The place is clean, upgraded and honestly has a great environment.
The managers don't normally get enough recognition in reviews, however, Will deserves a raise!

Mandy was extremely friendly and helpful with explaining all my concerns to me and Patrick as well! The customer service at this specific location is amazing especially compared to previous locations I've inquired at about my concerns

I like the gym, but am hoping and looking forward for the gym to adding one or two heavy punching bags like the ones at Oxford and Adelaide. This gym has great 24 hour access, so if there would be a couple heavy bags added in the group exercise room on the second floor, that would be even better.

My favourite Goodlife location. Can get a little crowded at popular times. Wish they had more locations like this ine.

This facility it's self is clean, machines look well kept, staff was mostly friendly. I like how it's not a large gym. However, the thing I don't like is snarky comments from your sales rep, Derek. Upon having an appointment with him, he did a very good job of showing me around, however his attitude changed once it came time to sign up. He made me feel pressured and uncomfortable. He made sure to get the
last laugh though by saying "well I can see it's not you who makes the descions". My suggestion would be to teach Derek how to take someone saying "I want to talk to my girlfriend" without bullying them into a contract. I was going to sign up, because I was excited to tell my girlfriend about how the incredible offer they have for the 40th anniversary.
However he made a bad taste in my mouth and I will be joining a different gym.

Facility: 4/5
Staff: 2/5

The gym itself looks great, my all experience was ruined I was coming for my 3 days pass to try out the gym and honestly I really wanted to sing up, and I met Derek that pushed me to get a membership after I told him so many times let me first see how it's like and ill sing up by myself!
Apparently he sing me to a membership without me knowing!
Now somehow I owe them money and I was there only one time for a three days pass! I read the reviews and I see I'm not the only one, that guy just rewind you a coustomer.

Organized and clean; hours are great of course. Issues with squat racks. All squat racks are usually taken even outside of peak hours. Massive personal training-only area that always has multiple unused squat racks. Frustrating. If you lift heavy lift elsewhere.

The front desk employees are the best! They welcome everyone and are super knowledgeable. I love this gym - beautiful yoga studio - very motivating.the only suggestion I have is there has to be a way to force people to remove their outdoor shoes - people are not paying attention to the giant STOP sign and friendly boot-removal area. Some need a special invitation not to wear soaking wet boots, truding not only into the change rooms but up to the yoga studio and onto the floor. Insane.

Busy fitness gym. Freshly painted for a clean look. Dressing rooms are very small often crowded.