Hot Tub Hero
7 reviews 149 Norfolk County Road 57, Simcoe, ON +1 519-900-2992 hottubhero.com suggest an edit
21 January 2024 6:57
No response whatsoever to my phone calls or emails. A total waste of my time.
10 January 2024 14:56
We bought a swim spa from Jacuzzi with a Smart Top cover. The installers messed up the installation and had to come out half a dozen times to fix problems. Finally the lifter broke and on the seventh visit, the technician said he didn’t know what to do and would get back to us. That was six months ago and after repeated phone calls, Jacuzzi did nothing.
I called the Hot Tub Hero out of desperation. He arrived promptly when promised and within an hour, the problem was fixed.
I can’t recommend Steven highly enough.
I called the Hot Tub Hero out of desperation. He arrived promptly when promised and within an hour, the problem was fixed.
I can’t recommend Steven highly enough.
15 September 2023 2:32
Had a super great experience with Steven and Noah! My hot tub was out for a year and they were able to do what was necessary to get it up and running in a time crunch! Great communication and service. Will be my go to for future maintenance and repair! Thank you gentlemen!
27 June 2023 16:42
TERRIBLE customer service and not punctual. You've been warned. Stay away. I normally don’t write negative reviews but I thought it was important to review this company because I have dealt with them on multiple occasions. Although the owner is very nice, customer service is incredibly poor on SO many levels.
It took multiple phone calls, text messages and answering machine messages to connect. Once he finally called back which was about a week or two later l, we set up a date for him to come look at our broken pump. He removed the pump fixed it and reinstalled. Friendly service and timely fix once I could get him here.
Second occasion was very similar in trying to connect. Our hot tub was ready for disposal and said he could help however, we were given a runaround for dates that he was possibly available. We were ripping out an old deck and the tub needed to be removed so we could start our project. He said it would be the upcoming weekend, called closer to double-check and then he wasn't available. Fine. Set up another date and followed up with no response multiple times. Frustrated I sent another text giving him the option to bail if he was no longer interested. I just needed it gone so we could start the deck. He promised ANOTHER date for us. Said he was available Friday or Saturday depending on weather. Friday was going to be the better day so I sent a text Friday morning confirming for Friday and apparently he only has help on saturdays! Why offer Friday or Saturday if you only have help Saturday? ! Saturday was conveniently raining!
Finally had to call him out on all of the BS and he said he was no longer able to help us. Surprise surprise! This was over one full month of him going back and forth with empty promises and 1 month behind on our project. If he did not have the capacity to help or had decided he did not want to do the job anymore he should have let us know as we did give them the option to bail.
I honestly don't think he has the capacity in terms of manpower to run a professional customer service based business. I am in customer service, and I have never experienced such poor service in my life.
Overall impression- poor communication, not punctual, empty promises, extremely unprofessional.
Highly recommend another local company out of Simcoe.
It took multiple phone calls, text messages and answering machine messages to connect. Once he finally called back which was about a week or two later l, we set up a date for him to come look at our broken pump. He removed the pump fixed it and reinstalled. Friendly service and timely fix once I could get him here.
Second occasion was very similar in trying to connect. Our hot tub was ready for disposal and said he could help however, we were given a runaround for dates that he was possibly available. We were ripping out an old deck and the tub needed to be removed so we could start our project. He said it would be the upcoming weekend, called closer to double-check and then he wasn't available. Fine. Set up another date and followed up with no response multiple times. Frustrated I sent another text giving him the option to bail if he was no longer interested. I just needed it gone so we could start the deck. He promised ANOTHER date for us. Said he was available Friday or Saturday depending on weather. Friday was going to be the better day so I sent a text Friday morning confirming for Friday and apparently he only has help on saturdays! Why offer Friday or Saturday if you only have help Saturday? ! Saturday was conveniently raining!
Finally had to call him out on all of the BS and he said he was no longer able to help us. Surprise surprise! This was over one full month of him going back and forth with empty promises and 1 month behind on our project. If he did not have the capacity to help or had decided he did not want to do the job anymore he should have let us know as we did give them the option to bail.
I honestly don't think he has the capacity in terms of manpower to run a professional customer service based business. I am in customer service, and I have never experienced such poor service in my life.
Overall impression- poor communication, not punctual, empty promises, extremely unprofessional.
Highly recommend another local company out of Simcoe.
02 November 2022 12:07
Noah was great! Came out and fixed our tub. Gave us all the info as to what was happening. Friendly speedy service!
21 September 2022 15:38
Super great service. Noah was friendly and knowledgeable! Had our tub up and running within 10 minutes! Definitely recommend these guys!
24 April 2018 3:34
After asking around to friends I was told (by more than one person) that Steven was honest, reliable and to quote one friend 'a hot tub MacGyver'. Steven promptly replied to my service request and did on site visit to diagnose same day. Following day I was presented with 3 solutions. Decision was made and hot tub repaired later that same day! I would recommend Hot Tub Hero to anyone looking to have their unit service or repaired!