LA Fitness

The academy was good but the administration that it had at the time was not competent people

I signed up for this gym for 1 month. I paid them for the first and the last month. They also charged me the first membership fee and the annual fee from my credit card even though I was not a yearly member. I went with my wife and they didnt mention about annual fee to us.
Even though I canceled my membership, they still ask for money next month.
I will make a complaint to the necessary places, especially about the employee alex.

I had the pleasure of being assisted by Oliveya, an employee at LA Fitness, and I cannot praise her enough. Oliveya provided exceptional service with a genuine smile and a willingness to go above and beyond. Her knowledge, professionalism, and friendly demeanor made my experience at LA Fitness truly enjoyable. I highly recommend Oliveya for her outstanding customer service and dedication to ensuring a positive gym experience.

Great spot, switched over from Altea in LV when I moved to the junction. Really big cardio section, and great free weight/ machine options on the main floor. Best to go during off hours as it gets really busy after 5pm.

Very clean gym, mathusangan was very welcoming keeping in mind that I travelled quite a bit to get to this location. I have been to another location before and it's safe to say this is by far the best location. Everything was good from the atmosphere to the staffing, amazing gym. It also was not clustered like the other gyms, was able to my work out on time. Also the cleaners are good as a clean gym is very important.

This location was my home gym when I lived in the junction. The facility is great in terms of its size and the different ammenities indoors (included a pool, basketball court, ladies section, open studio for classes, play area for kids and a cycle room). Definitely gets really busy during peak hours, expect to be waiting for machines. Would recommend going off hours like mid day or after 8 pm.

Angel was awesome! Helped me out through the whole process and he made it easier to communicate with because he speaks spanish!

Reupdating my review. Still have great things to say about the gym, but the amount of times I've been harassed at this gym for working out my personal way has overall changed my view of the gym. If you enjoy deadlifting or just trying to build strength, I wouldn't recommend. Change of staff has definitely changed my aspect too. Doesn't have the same community vibe it use to have. Still one of my go to gym however.

Moved to this gym from Planet fitness and I do not regret it! Mike was extremely helpful with the process as well the overall staff of the club made me feel welcomed. The whole facility is very nice and well taken care of in terms of cleanliness which is a big factor for me. I recommend this gym to anyone and everyone:)

This place is amazingg!
It is huge and I love the staff who are nothing but helpful!
100 percent recommended!

I just started my fitness journey in my late 30’s and I’ve seen incredible gains working out at this gym. The staff are so friendly and supportive of my goals. The facility is very clean and meet my high standards. I plan on working out here for as long as I live in the area. Never been to a better gym in my life. 5-stars!

Been coming to this gym for the last 2 years. Here is my list of pros/cons:

PROS:
-It’s very spacious and lots of room even when it does get busy

-Well Lit (Trust me, it makes a difference)

-Equipment is always in good working condition

-Solid Value for the Price (Gym, Classes, Court, Pool, Daycare)

-The Cleaning Staff does a great job day-in and day-out to keep the facility clean

CONS:

-The basketball court has been converted into a Volleyball-Only Court (Probably the Only LA Fitness in Canada that currently does not offer basketball with no signs of it returning anytime soon)

-Prime time/rush hour at this gym can be hectic (Expect to add anywhere from 15-25 minutes to your workout in wait times)

-Lots of ego lifters at this gym who won’t put weights away or expect others to do it for them (Maybe they struggle with basic math involving dumbbells/plates in their designated spots when not in use?)

At its prime, this location was easily a 5/5 for its value relative to other premium gyms (which likely charge double the monthly rate compared to LA). Unfortunately, this gym has regressed slightly in the last few months or so.

I did my free consultation with Kyle and was so pleased with his knowledge and kindness. I ended up signing up for personal training with Hibah and she exceeded my expectations! Her bubbly personality makes me eager to go to my sessions and she listens to my goals/concerns and tailors my training to them. Both Hibah and Kyle are very supportive and are a wonderful team to work towards my goals with! I'm very happy I decided to sign on with them.

I signed up with this gym and and I’m not getting the pearls the gym is suppose to come with and I am talking about the basketball gym. I am styll paying for my membership and the manager “Mike” has failed to let people know when the basketball court will resume or be fixed, let alone care to do something for the memberships who rely on that basketball court as an outing to get ourselves fit. A manager with no care for its people disgusts me and I am leaving my membership as of today. Most of their members are basketball players and or court users, and it’s unfair to pay full price for something we can’t even use as a community.

I've been training with J. Y for a while now and I couldn't recommend him enough, he adapts to your needs, in my case I need strength training and flexibility. Overall he gives a personalized workout to achieve your goals.

Majority of the reason for joining the gym was for the basketball court. The manager (Mike),
is not giving a time frame for when the basketball rims will be put back on. It’s completely disappointing especially when paying so much for the membership.

I’ve been a member here for 6 months, love bringing my children to the kids klub. They are obsessed with the attendant there. Samira. She is so caring and loving. Also love coming to the gym and using the volleyball court! What a great addition to the gym. Please don’t remove it Cleanliness is amazing, very well kept

Amazing gym the staff and fellow members are friendly and very helpful when learning new techniques or improving form. The cleaning staff do an amazing job at keeping the gym tidy, definitely recommend coming by!

The nicest LA Fitness I've been to. It smells like an upscale hotel. It has all the equipment you need for a great workout.

I started about 7months ago with zero knowledge of the equipments. So i had look for trainer who can help me achieve my goals. His name is J. Y. He is flexible, supportive and motivative. At the beginning of the first two months i procrastinated some of my training sessions ; he kept motivating me and taught me to be consistent. Since that time i became motivated and an active member. However, he taught different types of exercises. If you are inquiring a master trainer and someone who can achieve your goals J. Y is the right trainer and i am really satisfied with his experience.

Absolutely love this gym! I would recommend this location to everyone. The staff is super helpful and friendly. You'll meet amazing while working out. Cheers y'all

Been going for a few weeks now. It's alright. They have everything you need for basic working out. It does get very crowded sometimes through the day. It would be nice if they had more space for free weights, squats and deadlifts. It's also great that they have a pool and basketball court. Another thing that could be better is they have no mats in the aerobics room so if you want to warmup and stretch you have to sit on the floor or bring a yoga mat. The sales staff are a little pushy but if you just say no a few times they seem to leave you alone for all the extra "perks".

If you are looking for a personal trainer, I highly recommend Daniel Tran and Alex Tavares. They will help you with your health and fitness goals. They are kind, knowledgeable and they care about you.

I think L. A fitness is one of the best gyms out there in canada. My only complaint is it doesn't have cleaing stattions to clean/spray wipe down the machine you've used wich some other gym have. For the amount of money I spend it's not too much to ask right? You gotta bring your own towel and wipe down some other perons sweat lol. And that's all there locations guess that about to change with Covid.

I unfortunately had forgot my mask and was in a panic, but the front desk was quick to action. Mariam and Mona helped and got me a mask from one of their own masks from their cars. Saved my workout and made my day! Love La fitness keele!

Called to freeze my account. They told me it was frozen and that I wouldn't be charged. They continued to charge my account, and wouldn't give me a refund after I notified them.

Really great gym, brand new equipment and always clean. I had Mona set me up, she was so nice and accommodating. She showed me how to use the app to book classes and still comes to check out my workouts and remembers me by name. Great staff, great facilities, 10/10 recommend

I cancel my PT agreement and all agreement at September 26. And the manager his name is Paul he said I cancel it. But today the they charge me again then I went to gym he said me I just cance it last week (October 15 maybe or something else) be. There are no professionalism or customer comfort. Think twice or more than twice before get a membership or PT.

Great gym to workout at. Lot's of different machines, atmosphere is good and very clean as well. Staff is awesome! If anyone is interested in getting a membership make sure to look for Mona, she's the best!

Being a previous APTD at this location, Chris Medina was the sweetest man I ever did see. The man knows what good customer service is and will go to all ends to make sure you get what you need. Go to Chris Medina, Assistant General Manger, for everything you could ever ask for. The staff are also very friendly and the gym is always kept clean to the best of their ability. A+

Cancelled my membership in February (as I moved away), and was suddenly just charged for *three months* on my credit card (in October). Was told there is no record of my cancelation, and would not offer a refund for the charges as it had already passed.

Friendly environment, employees are nice, members are respectful, they have a good variety of equipment. Nice location with free parking

Please read this before signing up, DO NOT sign up for their personal training

When you sign up for a membership, they'll give you this "free evaluation session" I forgot the actual wording they use, that they give so you can have some 1 on 1 training

Once you show up to this appointment, they'll give you around 45 minutes of training

They do this as a setup so they can hard sell you expensive personal training, it almost felt like an interrogating room when I refused to sign up

On this occasion I said no, but several month later under no pressure I felt like giving the personal training a try, so I went and signed a 6 month contract,

Some things came up in life mid contract so I couldn't attend the gym for several months, after I finished paying up my 6 months, I went to the gym to tell them to stop billing me, and they said the only two options were to cancel my contract, and all my sessions and $2000 that I've paid to them over the last 6 months will vanish into thin air, or to continue paying more money to keep the sessions I already have

Do not make the same mistake as me, if you are thinking of getting a personal trainer, get one unaffiliated with this gym, one you can pay in cash before every session and that you can ghost if you are no longer interested, this company is trash, I have only seen negative reviews on here about personal training that's a major red flag

These people are all over the place. I've met almost all the 'managers' when signing up, But when issues pertaining charges on my account arrived- all of a sudden their hours are AND staff limited. The staff is super unprofessional with the exception of a few. The day I went in to meet my trainer; one of the staff 'Mike' shouted "WOW I DID NOT THINK YOU'D BE BACK' halfway across the gym after me spending almost $600 to sign up. What a weird thing to say to someone who's supporting the brand? Canceled one of the memberships and a few weeks later received another charge from LA FITNESS in brampton. You would think the money they charge to use the facility they'd invest in a competent computer system and customer service. No cap.

The gym is great and the staff is really friendly and helpful. Overall great gym to get health and stay active. The fitness classes are also great. They have something for everyone. Highly recommended.

The best LA fitness i have been to in the GTA. The staff is incredible and cleans up so well. Everythig is maintained and the weights are put away. Thank you for your hard work

I think it's a great place. Staff are friendly and knowledgeable. Definitely cleaner during the day before the evening rush. From 330 til about 530 you also get a lot of teenagers there. The other people there are also pretty friendly and are always willing to help if you ask.

If you ever need help with regards to canceling, changing or dealing with issues pertaining to your membership - good luck. This establishment is pretty awful in the way it’s managed. Sales manager doesn’t wanna deal with clients, floor staff is rude and god forbid you call their member’s help line, because they’ll speak to you like you’re stupid.

Pretty big place however the benches and workout machines are placed quite close to each other.

Don’t recommend this gym. To make a membership they are so friendly! However, when you wanna cancel is a headache you have. I cancelled my have an email as a proof saying was cancelled my plan and they still charging me! The headache you will have in m
The future to cancel your plan I don’t recommend!

I have definitely mixed reviews about this gym. While the facilities are great, a huge selection of weights and stations. Their attention to ANY covid-19 policies are suspect. Most people enter the gym, remove their masks and go on with their workout. This is not ideal for those who are still trying to maintain a safe and healthy workout. No staff are in attendance to enforce these rules either. If Covid wasn't a hot button issue, I would give this a higher rating. Great facility, including a pool, spinning studio, basketball courts, yoga studio etc. They need to out their priorities in check.

This location is a good one to go to, staff are nice, there is a good amount of verify in what workout you want to do, there is a day care for kids in case you can't get that extra help, there is a good amount of parking spaces, and it does get busy I say after 5 pm, they have a swimming pool for swimmers, a basketball court and more come take a look at it.

Like a lot of reviews have said, it's impossible to cancel your membership unless you can go there from Monday to Friday 9am to 5pm. Apparently only 1 person has access to cancel your membership.

If you work a 9-5 job, good luck.

Cancel through your bank.

I recommended all my friends and family who were interested in joining a gym that LA Fitness on keele was the best place to go. It's clean not so crowded and they have many work out machines you could think of to use to work out your body. They have 2 floors indoor pool woman's only work out room, big changing rooms bathrooms and showers. They have very nice personal trainers on standby if you need one and the staff working there are great. I'm very happy with this gym and im satisfied everytime after every work out. ‍️ go sign up!

Signed up with them for 6 months only to have hidden fees jacked out of my account for no reason. Went into to talk to the staff and they were completely clueless, the manager who couldn't even talk to me about my concerns told me to come back and talk to the real manager.stay away from this place unless you want to get ripped off!

See what happens when it's time to cancel and how much of a nightmare it is to work with them on cancelling.

They don't do it over the phone. They MAKE YOU come in person. Then once they say it's cancelled and it's "somehow" didn't go through.and yet it's still being deducted.

Don't believe me? Try it.

Been going there since last September it’s like my second home great gym, Great facility, The staff is super great and super friendly, I recommend this gym to anyone!

Disappointed that I was charged during COVID even though they were closed and had laid-off their staff. Cancelled my membership after that.

This is the only gym I have been a part of. It just doesn't feel that satisfying. Didn't like how they had a super intro offer and then after the gym was finished they dropped the price again to get more customers. So. I am paying more than those who aren't day 1's. Stupid

Really pleasant overall experience. Easy check in service and friendly front desk staff. Well set out gym that gives a 'new' feel. My only gripe would be that, even at 8am in the morning, there were free weights left everywhere. Not only was it highly disorganized, no one was actually policing it either.

Do not take your kids to the kids club, not all the girls but specially one, she just said that my kid run to the wall and broke his front teeth, but when I went to pick them up she didn't told me and also she didn't call me to let me know the problem and she said she checked his mouth and everything was ok, how she didn't see he had his teeth broken if she checked? I have to pay the dentist and the manager just say that she do a great job, You think so? Come and see my son's teeth.

I never had those situations with the other girls, just with her. The third time and the worst one.

I'm gonna ask for the camera video to see how my son's run to the wall and broke his teeth.

Someone now if they have cameras in there?

I just think they don't care about your opinion.

Love this gym. Staff are friendly. I've been to their zumba and yoga classes and instructors are nice and super helpful, amenities are abundant. They have a pool.

Good classes and instructors! Love the environment and spaciousness. Quite disappointed that they only open at 8am on weekends, seems a little strange for such a popular chain gym. Also disappointing that they close so early on weekend evenings.it's always still fairly busy when they are ushering everyone out. Hope they reconsider their hours.

Clean. Active, attentive staff. Plenty of new free machines and weights. Ball gym packed at night. Clean empty pool and change rooms.

To LA fitness management at 43 Junction Road. Toronto
Please get a permanent instructor for Thursday Spin classes. And not just anyone. But someone who is good at it. And knows what they are doing. You’ve had Three months to find someone.
Thank you.

The gym it's ok (machines, space) but the staff atention is not good at all. I have already paid my membership and I noticed that any coah closed to my to introduce themselves not Even to offer their services as the coah they are. Fortunately I Know how to do my routine but I have seen people who does not even how to use the machines and the staff can see but they don't do anything. As I see, you have to pay an extra if you don't Know how to excesising or if you don't Know how to use any machine. In a few words they do not have dedication to the service.
And another thing I don't like is that some people are very selfish, they don't have the mentality of sharing the machines, they don't want to alternate the machines or the benchs, that's very anoying because the gym is for everybody and some times when alternate some of them even get mad.
Another thing, if you are not paying for a personal trainer, they think they can remover you from any machine, only because they are training with some client, so I think that's not a ethical behavior.
And they should put atention to the cleaning of the washrooms, always are dirty.

Obnoxious gym. Had a DJ blasting terrible music on Friday afternoons. Weird thing to have my membership fee go to. The staff also snapped my lock for no reason at one point. Hours are bad (closes at 8pm on a Saturday?) Generally poorly arranged.

The manager could lighten up a lil bit. Just coz the centre got a lotta customers dont mean he cant be more accommodating to new ones dropping in.
Still enjoyed my swim there

LA Fitness very unethical and stole my money!
Got into contract with personal trainer, paid hundreds of dollars here every freakn month in their expensive training program and my trainer got fired! He owed me some sessions but signed me in their system in advance so he got paid. Their manager was sorry and told me i could get back my owed sessions back ONLY if I sign up for another year of training contract! WTF NO thank you, I am OUT of here and I never got back my money OR my owed sessions back! I am very disappointed they just took my money, stay the hell away from their personal training programs and NEVER sign up, they just want to aggressively sell. I am now at Hone fitness, it's smaller gym but at least the training is not bound to some one year contract and I can book sessions with my new trainer.

I joined in 2018 in March. Due to illness I did not use the gym from October to March 2019. I paid my monthly fees on my credit card and a payment did not go through in March because they added annual fees plus the membership fees and they called me Adam the manager to let me know my payment did not go through. I told him on March 19th I was moving out of the city and even after he told me on the phone he was cancelling my membership they charged my credit card Eight times so I called my credit card company cancelled it and later had to go pick up my new credit card at the purilator office on the Queensway and wait for a bus for 30 minutes while I am in the middle of a move and had a stomach biopsy. Now Adam wants to charge me for April too. He said I should of came in to cancel and pretended our phone conversation never happened. I cancelled my hydro my internet by phone with no issues but LA Fitness will rip you off if you don’t go in in person and sign papers. I was going to join this gym in my new location but not anymore. This franchise doesn’t have morals integrity or care for anyone not even if your sick in the hospital. Don’t give them your credit card number. I called the better business bureau to report them and anyone who has multiple charges can do the same. They will get charged for fraud. You can’t trust LA Fitness.

I used to love this gym but in the last few months it’s becoming way overcrowded. There’s is never room in the lockers and washroom supplies always run out. Build a new lockers area outside the washrooms Everyonr complains about this and people at the front are sick of replying the same answers (they don’t care). In general the staff is friendly and machines are a lot and well key, i still like this. The staff at the front gives away free passes like popcorn and I believe there is way too many guests. This gym is following the steps of American chain Extreme fitness that went bankrupt due to agressive selling techniques and overcrowded gyms, Extreme fitnesss was more focus on new members than keeping old ones. I have been a member for over a year and I am considering going back to GoodLife. Way too many personal trainers with aggressive selling techniques. Keep in mind you are in Canada!

Is bot the best LA, it is missing other services that otheroffer you, but isin a good location and have enough you needfor workout

Cleanliness is a problem here if you workout on the weekends. The amount of hair in the showers is revolting and the pool entrance at the top of the pool steps appear to never have been cleaned. Reported several times to management.

Very dissatisfied.i was told one thing about the guest pass when I came to use it then they said something else. Rather then try to find options for me they said just buy a membership and you can refund. Really disappointed in the lack of customer service. Would never recommend and if I could give less then 1 star I would. So now I have to search for another gym with better people skills.

Has gone down hill since I joined. Too crowded now. Change room floors grimey, mats grimey, showers not hot & lousy shower heads. Too few smaller free weights for women. Was told at front desk they make NO effort to look after your stuff if you leave it in change room. No lost & found. Their policy is to get rid of it right away (if it hasn't already been stolen). Too bad cuz its a great, new, open space. There's a lot of potential but it falls way short.

Overall the gym is good, reasonably clean and well run. I've gone to some excellent classes, and several of the instructors are great.

However, I am very disappointed in the so-called yoga classes offered. All of the evening and weekend classes are taught by a single instructor, who does not focus on traditional yoga. There is no flow and hardly any use of the dynamic vinyasas. For some reason the only yoga term being used is "downdog. "

The classes are for those with extremely high levels of fitness, and no modifications are presented for those who are beginner-intermediate despite the classes being billed as "all level. " What's worse, is because the traditional yoga poses are not being employed, I can't use modifications I've learned at other studios.

None of this would matter if there were other classes which offered different styles/levels - but there aren't. I wish I had known this before signing up, as the classes were one of my prime motivations for joining.

Honestly an alright gym.the women that work front desk are illiterate 100%. Whenever, I come in to the gym they would say I owed a balance even thought it was removed from my bank account.this might be because I am young. I'm 19 so they probably think they can scam me. I would show them proof of my bank transaction with the gym and all of a sudden they can read what is placed on the screen in front of them. They would than immediately say "can you pay for it before you go in? ". I feel like a front desk requirement should be a high school diploma.just incase you hire an idiot that can't read and harasses people

Amazing gym, friendly staff and fabulous classes. Thank you Ingrid for your great help and being so friendly! Grateful to everyone there for being so welcoming during my stay in Toronto. Krithia's zumba class is a really good work out and super fun. I highly recommend the place!

Great facility, they have a lot of machines so even if you find it busy you can get your workout completed wthin reason.

I have been a member for a year now and i can vouch the low rating reviews are true. The gym is not very well kept. Considering the number of staff at this location, you would think the gym would be better kept but instead staff spend their time chatting to each other, playing on their phones or trying to lure people to buy memberships. Weights are allover the place! Bathroom/locker room is rarely stocked with paper towels, toilet paper, etc. The pool water is absolutely disgusting, i made the mistake of going once and never again will. Gym gets very crowded.

It's not as bad as the reviews say. Its decent. The locker rooms are clean. The washroom was clean when I was there. The quality of the equipment is good.

Great facility!

This gym has two floors: upper is filled with cardio equipment, a spin class room, and a empty studio where they perform classes during the day. The lower level has hundreds of machines, plus a women's section.

The staff is extremely friendly and makes you feel welcomed.