Orangetheory Fitness

I’ve only been attending Orange Theory classes for 1 month, however I really enjoy the style of training and classes they offer. As someone who feels intimidated by going to the gym and never knowing what to do or if I am doing certain exercises properly, Orange Theory takes that’s out of the equation. The trainers are very helpful and will assist you with form or anything you might need help with. I also like the fact that I show up do my workout and leave. All I need to do is follow the instructions. The more classes I attend the more I am enjoying it.

If you were on the fence about trying it out, try the free class and go from there. The atmosphere is very positive and energetic.

Best thing for your fitness is Orangetheory Fitness, joined first time in Toronto, then continued my journey here in Ottawa. The coaches at this location are motivating and are there to push you a bit if you can haha:) The overall concept is amazing for a complete body workout, the online booking app is great and easy to use. And definitely the music gets you going!

(Seems my original review has been hidden somehow. Reposting.)

Had a very bad experience at the Kanata OTF in December 2022.

Background, I started my membership in late November and my home gym is Barrhaven. I had also been to Merivale location once on Dec 3rd without any issue: booked on app, arrived on time and joined the class, completed a form after the class.

On December 6th, in the morning, I booked a 7PM class for Wednesday Dec 7th on the mobile app. On Wednesday, I arrive right on time, and was going to follow the group to go into the gyn, but I got stopped by the front desk staff saying I was not allowed to join that class. I asked why and she said I need to arrive half hour ahead of time to do some paper work. She said she called me and left a message. BUT I GOT NO MISSED CALLS and NO VOICEMAILS at all. She said I booked too late and she didn't see me on the list that morning. BUT I BOOKED ONE DAY AHEAD! I don't know if she was lying or if there was indeed some technical problem with the mobile network that her voicemail disappeared? But I mentioned that I was able to do that at Merivale location and asked if I could just finish the class and do the paperwork afterward but she refused.

Very frustrating experience. I like OTF but this location needs some improvement in service.

Love the sense of community in working out with some of the best coaches ever. Amazingly motivating coaches. The front staff and sales associates are also super kind and accommodating. Great gym overall.

I have had the worst experience. They have talked to me and advised me of something and when i call back i had to call 3 times to get hold of a manager and when i got hold of her she was saying things she never mentioned to me before. The worst customer service ive ever experienced.

I have been a member and Orangetheory Fitness Kanata - South since the end of January and love it. Being a fitness junky for my entire life, I have found my daily 60 minutes at OTF as the most funnest while challenging workout experience. Although, training in a Group Fitness environment, everyone’s workout is different experience as it is based on our own individual space and fitness level. The Staff and other Members are all welcoming and supportive of one another. Highly recommended to try out for sure.

I like how it has three different blocks of workout. It never gets boring and the hour spent during the workout passes by very fast. The coaches are always there to guide us through all the blocks and make sure we are working out in our correct form. The staff at the reception is very cooperative and the fact that they remember our names is very sweet.

Would definitely recommend Orangetheory Kanata fitness centre to all fitness enthusiasts. I joined recently and have been impressed by the energy levels of the coaches and staff.
Every workout seems to be something to look forward to.