PetSmart

Best petsmart location I've ever been too. Staff are so helpful and polite, very experienced with all the animals but i was surprised to see the knowledgeable with fish which most ppl are not.

Purchased 3 platies from this store in September, when brought fish home we realized it has white spots.
After some research I learned it's a parasite called Ick. Most of my fish in my aquarium got sick and died during the week. Ick treatment I used saved only 2 of my fish.

Why to sell sick fish with visual signs of ick to people?

Completely and utterly unreliable and unhelpful.

The grooming services here are the worst I have seen. I have booked three appointments and been canceled on twice. There was no help other than well you can phone around or wait another month and a half. I waited a month and a half for this appointment. Why would I want to wait for another one to be canceled in another month while the dog suffers. I appreciate things happen but there needs to be backups in place like waitlist, priority booking whatever. They just don't care.

Wonderful service had just what I needed! Decided to us my points after I had purchased my items because I’ve been told a few times people have lost them after a year. I checked my points history and it seemed I only had 2 days to use this before I potentially lost them. I went back inside to see if they could refund and put my points towards my purchase. Brenda I believe was my cashiers name and she was fantastic with the rush and making sure I could use my points and had a great attitude! I wanted to fill out the survey they staples to my receipt but I could find a link. If PetSmart does see this if they could comment the link I’d love to give this store a 10/10

I just had the worst experience At this pet smart! The guy who tends to the fish was the most rude, aggressive guy I have ever met. My husband, son and I went in tonight to get our son a fish for his birthday. We had bought the tank and set up the water few days earlier to make sure the fish were ready to come home tonight (my sons 7th birthday is today). The sales guy told us we didn’t know how to tend to fish and that he wouldn’t sell them to us. My husband used to work at a fish store years and years ago and proceeded to tell him that we know how to tend to the fish and have the tank ready. The sales guy said I don’t think you do and refused to sell us the fish. I will never return to that pet smart! We ended up at the one at Brant street and got our 3 fish! The lady who helped us was wonderful!

Grooming cancelled for the third time in the last year, always last minute. I have to book these appointments 3 months out and then get told 2 days before they can't take my dog. No effort to try to fit her in with another groomer or offer remediation for the situation, just told sorry there's nothing we can do. Save your time and go somewhere else.

Canceled grooming appointment last minute. I would not rely on this place seems to of happened 4 days ago aswel.

Cancelled all appointments here (going to a better PetSmart location). They unilaterally cancelled our grooming appointment I booked months in advance with zero notice (we showed up to the store). Now our dog is uncomfortable because his hair is too long so we asked for a makeup appointment (they offered about 2 months later) or to switch another appointment we had for our other dog with the one that was cancelled (they are very similar in size and hair length, and in fact the one we wanted groomed is easier to groom than the one whose appointment we were willing to cancel) and I was provided with illogical responses about how that couldn't be done because of other dogs' appointments that day. I tried to explain it had nothing to do with other dogs since this was the appointment I booked for my dog and the dog I wanted groomed would actually be a quicker groom, and the store manager was unwilling to engage in any kind of productive conversation. I asked how they couldn't come up with a solution given that they no-notice cancelled our appointment the week before and she said we received a coupon for that (I am obviously more concerned with my dogs' comfort than money). I don't think they care about dogs' comfort levels here.

First, she called us to move our appointment up by 1 hour. Still not sure why that was done as it was booked and confirmed online. So I left work early and got there 1 hour earlier as requested. Went for a haircut for our puppy. We gave very specific instructions twice that we wanted a short trim only. She ended up giving him a full shave right down to the skin. Her reasoning was that he had knots in his hair and so therefore she had to go right down to the skin. However, when we were dropping him off she inspected him and said she only noticed 2 knots and it wouldn't be a big deal. Even if during the haircut she had noticed the knots the right thing to do would've been to call us and let us know and ask if we'd be ok with a full buzz cut. That was not done. We feel she just wanted to get out of there and the buzz cut was the faster cut rather than take time to trim properly. Not sure of her name but hopefully management will look into it (appointment was on June 30th and 3: 30pm). Very very disappointed.

I can’t review the whole store as I only went to the fish department. I wanted to pickup a few cheap goldfish for my little pond. The selection was less than minimal and the condition of the fish was horrible. In the tank with the fish I would have chosen there were more dead and dying fish than live ones. What kind of pet store does that? The other more expensive goldfish were not in good condition either. The employee was ok but of course was talking to me as if I knew nothing about fish. That’s ok except I’ve kept fish for almost 60 years, which I’m pretty sure is longer than he’s been alive.
A little hint for young folks in the work force, there are people out there who might be your customer who know more than you. Show some respect.

Very nice, clean, and the staff have good experience in pets.even she advice me with good and nice brand on some special pet. I prefer to any one to visit this store

The bird department is always out of stock of food, perches, and toys. The thing is, they were in stock but they were still up on the top rack where the overstock stuff are. So why aren't things being opened and displayed when they are actually available? Don't you want to sell things? Never mind when I tried to find someone to help me, there weren't any at the stock room nor the fish /bird dept and it was at 4pm when it was getting busy on a Friday.

We've done 2 classes (puppy & intermediate) with Maria at this store. I cannot say enough about Maria. She is kind, helpful, compassionate, and so dedicated to helping each and every pet in her class. Maria has helped us tremendously with our puppy. We've learned core commands that we use every single day. We have always felt that Maria cared so much about our puppy and was always willing to help us! I am so thankful we chose to do training here!

In addition to the amazing trainer, the staff is kind, friendly, and always willing to help! The store is clean and we are always able to find what we need!

Amazing customer service. Big thanks to Brett for answering all of my Fiancée and I's questions. Really helped us pick out everything for our new aquarium.

Great varieties for your pet supplies but prices are a bit on the higher side. Friendly staff are always willing to help.

Just wanted to make sure this was the PetSmart on Appleby line before I left this review because I have a very different one for Milton LOL
Onto the review!

I'll be moving soon and taking my cat with me and unfortunately moving a cat can be very stressful on them especially when moving away from another cat that they've been living with for most of their life.well all of his life. I wanted an easy transition and I had heard of a type of product called feliway and it was supposed to be really helpful in calming down cats and making the transition a little easier when I had asked the Milton PetSmart they had no idea what I was talking about and basically said there no such thing asl my vet.when I called THIS petsmart brett answered the phone in such a lively way (he boosted my spirits for the day I swear lol) he knew exactly what I was talking about he actually provided me more information about the product and told me which one would be best for my cat we ended up picking a diffuser which worked out great it's now been a month since I've purchased the product but he told me I could have come back at any time and returned it if I didnt work. I find that it's working great so if you have any questions or confusion about products I would definitely recommend going to this pet smart and no other I rather drive 30 mins to get what I need rather than drive up the road 2 mins to be told I'm an idoit and theres no such product

Thanks brett and the rest of your team!

Prices are fair and there is a large selection of items and different brands. The sales associates were very knowledgable and friendly - I believe their names were Johann and Kelly. They were able to answer questions re the healthiest litter and the best foods.

Have to give Kudos to Blake, great service yesterday. We bought a lizard and 40 gallon tank kit at the other Burlington store on the weekend and had trouble with a bulb. He was able to assist with a replacement without any hassle in no time. Really appreciated the quick turnaround, and helpfulness. The person who was in the reptile section was also who was super helpful, keep up the great work guys. It’s not everyday that things go this smooth in retail.

Such a cute little note attached to my order and it was brought out very quickly. The team member that brought it to my car was also super friendly!

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I took my 2 dogs for bath and brush. One of them has quite a temper. Evelyn was amazing at handling them. Super careful, kept me informed of everything, a great professional who really loves dogs. Thank you for the great work!

My puppy absolutely adores the staff here. They all ogle at her, and she absolutely loves the attention!

The staff is akwats pleasant, hence I keep on going back. Nowadays though, they have no plants available for my aquarium, which I find strange since Big Al's has them. So, I have bought them from that store. I guess that they have different suppliers. So, that's not a point in their favour for people who own aquariums. Pet Smart may be closer, but if they don't have what I need, I will take my business elsewhere.

I take my god for grooming at this location. Very satisfied with the service and the girls in charge are very polite and always on time. Thank you for the great work!

On this particular visit, the store was very sparse. I get that they just reopened (4 weeks ago) after the stay at home order, but there was very little selection in the cat food section, and quantities were very low if you did find what you were looking for.
Just saying. Staff were helpful as always though.

Do not buy fish from this location, waited 30 minutes just to look at fish because the area was swamped with people during a pandemic.most if not all of the fish have ick. When brought to the employees attention they just tell you they sell ick guard and you can treat them. Alot of their fish look ill and or on the verge of dying there were also some dead ones in there. Most of them were swimming sideways and were not very active especially with their cichlids, koi and goldfish. I would not recommend getting your fish from this petsmart.

Ordered online. Website and payment is easy to navigate. Order ready before they even opened for the day. Curbside pickup was easy to find. Associate was extremely friendly and he had us arrived and gone within 2 minutes. So refreshing to have a quick, hassle-free curbside pickup experience. Thanks PetSmart.

Great pet store, the girls are the grooming salon are good and take good care of our dog definitely recommend!

Had a very unpleasant encounter with a staff member who yelled at my autistic son that only one person was allowed in the fish area. Maybe block it off properly or learn some manners and decency. There was a tiny sign off to the side, otherwise the whole place was completely open. And it's a large area so who would think only one person allowed at a time due to Covid. Also, not everyone can read! Also this location has a fraction of what the others do. I will never return just due to how awful this staff member was. Some training could be beneficial.

Really like this place was we always get what we are looking for. Large variety of food for our kitty.

Should never be allowed to sell live fish!
Went to look at some pelcos. They had a tank with 8.4 of them white and dead and other 4 turning white probably be dead by end of the week. Next they had tank of mystery snails more than half empty cracked shells.

Good service and selection of products. That being said I don't understand why there is no water at the front doors like the other Pets store for dogs.

Horrible unknowledgeable arrogant staff plus staff turned managers on a power trip. It blows me away how they speak to people! Shop at Rens or any other Canadian owned company

Store has a lot of supplies.went there to get 7 days fish food which they had. Blake at the cash was very polite and friendly.

Clean, organized store with great pet and pet parent training and variety of healthy products. Loved our time training here (Maria) with our Harlie dingo girl Love the treats points system. Always fun to visit.

We had a pretty good experience here today and will definitely be returning! They have a wide selection of items. So if you are looking for something that is out of stock, this would be a great place to go. I also felt like their staff was very knowledgable and helpful.

Went in with my daughter as she wanted to look at some of the pets. Cannot say enough good things about employee Megan who was working in the pet area. She immediately asked if she could be of help to us. She redirected me away from the mice (totally phobic), yet she picked up my daughter so that she could see them. It was the kindest, sweetest thing ever. We spoke about fish and the store no longer carrying bunnies. She is a fantastic employee and should be commended for being so personable and going above and beyond.

The golden retriever i bought was kind of chewy but once you got into the real meat it was fine. Hard to cook but tastes great with some salt and pepper

Didn't like their service. I bought pump for fish tank, went back to get filters. They dont carry all the filters for it. Ask them why carry pump if you not going to carry all filters, told me they dont have to. They told me to look online. Thanks

We've been here so often with our bloodhound George that the staff greet him by name. We have had lovely experiences with the staff at checkout and in the store. This is why our experience today was so disapointing. I would caution people in using the grooming area of the store as they have inconsistent service. I don't mind waiting for drop in nail care for my dog, but waiting 40 minutes and having other customers taken before me with no explanation isn't ok. There was not even an attempt to page us before taking other dogs as we had been told they would. When it was brought to her attention there was barely an acknowledgment and no apology. The solution offered was to take the dog in now (picture a 10 month old puppy and his level of patience now). The next solution offeres was to bring him back another time. Again, no apology or other solution for time wasted and poor service. The poor service was disapointing and the follow up was as well. We'll be taking George and our money elsewhere after this.

I like petsmart they have a huge selection from dog toys, food etc, cat, bird, Guinea pigs stuff etc. There are fish tanks with fish in them. Very clean and organized store. People seem very helpful and nice. Know answers to any questions you may have. Lots of parking spaces. Prices seem good. They also have grooming for your pets there. So if you haven't gone you should. I only went to get dog treats and gift cards for friends.

Took my puppy here for training. Maria is such a great instructor. Love her concept of no such things as aggressive dogs. She is so patient, so knowledgeable, and so sweet. Glad I got to attend her classes with my puppy! Can’t wait for graduation, will update with pictures (apparently they get cute graduation caps)

The adoption fee for cats is quite steep, especially when you can adopt a cat for less money from the Humane Society in Burlington.

Clean and organized. Friendly staff. A little expensive for their products.
Cons: my snake dosent like the frozen mice brand they sell. He will not eat them and turns his nose up at them. I have to drive to Big Al's in Hamilton to get the mice he likes. I get the impression that maybe these mice have been in the freezer and stored too long. Perhaps they should change up their supplier or rotate their stock.

AMAZING puppy training at this location by Maria Pellegrino.she was fantastic with all dogs and really went above and beyond at every step of the way. I HIGHLY recommend her and this store.it is more about building a bonding relationship with your puppy than it is about the lessons of the classes and this is what Maria focuses one. So just take the 6 weeks and have some fun with your pup and you will be 100% happy with her classes!

Helpful staff, excellent sales, a fantastic membership club for squeezing that last little bit of extra.

Nothing but good things to say and the staff are genuine animal lovers.

While walking the aisles looking for my needs I observed no less than two groups of people who had brought in their pets for fitting and determining the right products and in both cases overheard knowledgeable and helpful staff making sure they got what they needed.

Definitely a good place to go for the right stuff for your pets.

Great prices, lots of merchandise, clean facility and friendly, knowledgable service. What more could one ask for?

Great experience here! Our groomer was Natasha C, she was friendly, knowledgeable and professional with our little Sophie. Sophie looked fantastic afterwards!

The staff was very rude to me and my family when we came into the store they gave short answers that weren’t actually answering the questions we were asking when we came and visited the store will not come to this location again.

Great friendly customer service. Knowledge is average.
I took a class there teacher was great positive attitude. She was helping with your difficulties with great ideas and guidance. Made the class fun. Definitely continuing. Loved the unexpected challenges in each class as we all progressed.
Amazing teacher. Good pick PetSmart.

The staff are super friendly and always willing to help. They are usually well informed about their products and can offer some sound advice.

I find the pricing quite standard except for maybe collars and harnesses which I think are a bit overpriced, but they usually have many discounts going on. You can save a few extra bucks with the coupons and rewards card.

My go to store for most or all of my pets needs. Great aquatic selection and knowledgeable and helpful staff. Pet rewards benefits are great as well! Get discounts and other promotional stuff when signing up. I usually come here for all my fish tank needs. They have their own in house branded merchandise called TOP FIN which is quality stuff.

Lots of selection, friendly staff, pet training sessions. I liked that the trainer followed the pet parents to make sure they were training their pets correctly.

I hope that I can improve on next visit. I called about skinny pigs & was told 1 was in & 2 would arrive Friday am. They did not. Long distance drive not fun.

I think Her name was Debbi grooming department was very rude and unpleasant!
She cut the nail of my dog. I ask if she can file them she told me I need to pay an extra 16$ When I did paid 13$ I would paid the difference but she was actually so aggressive and told me NO! You need paid a extra 16$
Wow! Very stressful experience