PetSmart
8 reviews 710 Second Line E Unit #2, Sault Ste. Marie, ON +1 705-942-4332 www.petsmart.ca/stores/ca/on/sault-ste-marie-store2432.html suggest an edit
25 September 2023 23:14
Fast friendly service. Called for curb side pick up in morning and girl told me I had up to 3 days to pick my order up
08 May 2023 8:39
Helpful staff, friendly. Good safe place to take your dog for the first time inside a store.
09 April 2023 21:31
Great help was able to bring in my new dog and they helped find all the right items I needed wonderful staff very friendly
19 March 2023 1:36
Employees and supervisors need more customer service training. I've had very disappointing experiences the last two times I went. The associates I dealt with were extremely rude and condescending. I'll be shopping at the Sudbury location from now on. I'd rather make the drive than give this store any more of my money.
16 March 2023 22:53
Found a great sale on cat food that runs until the end of April. I will be stocking up. Friendly staff.
13 March 2023 19:48
I would give this location a 0 if I could. My daughter was blatantly followed by a staff member after she entered the store, her coat hood and covid mask were on. The manager signaled the staff member down the aisle behind her, but no attempt was made to ask her if she needed assistance. I had entered the store behind them. She continued to walk around behind her offering no assistance until I mentioned to my daughter what was going on. My daughter spent over $100 at the time.
When we returned two days later because she was overcharged on an item the cashier immediately called the manager to say she was trying to return something. This was before even finishing with customer she was already cashing out. I corrected her saying it was an overcharge, not a return. She said, "I'm handling it mam" in an aggressive tone. I said you can lose the attitude and she then denied using attitude and placed a call to her manager to deal with us.
I can't name her as she had no name tag but she was young with dark hair and glasses and did not get off her seat to serve us.
The manager came and told the rude staff member not to worry about it, and then denied having my daughter followed.
Worst retail experience we've had in a long time. We are both from out of town and would never recieve this treatment from our local store. We won't be returning here.
When we returned two days later because she was overcharged on an item the cashier immediately called the manager to say she was trying to return something. This was before even finishing with customer she was already cashing out. I corrected her saying it was an overcharge, not a return. She said, "I'm handling it mam" in an aggressive tone. I said you can lose the attitude and she then denied using attitude and placed a call to her manager to deal with us.
I can't name her as she had no name tag but she was young with dark hair and glasses and did not get off her seat to serve us.
The manager came and told the rude staff member not to worry about it, and then denied having my daughter followed.
Worst retail experience we've had in a long time. We are both from out of town and would never recieve this treatment from our local store. We won't be returning here.
04 February 2023 9:55
There are lots of options for all pets who need food, cages, flea medicine, and lot's more.
21 January 2023 3:57
Very enjoyable and I return always for my pets needs along with a lot of other needs I happen to have!