Best Mortgage Lender in Quebec reviews - page 2

Terry and the entire team at North East are a breath of fresh air. I first got to know them over a decade ago when they purchased advertising at the radio station I worked at. I was so impressed with their knowledge and passion that I quickly became...

Homeless people hang out inside the building, next to the ATM machines, in the evenings and on weekends begging customers for cash. Not safe.

Service is good. BUT No enough employees, long queue, no chairs to sit, especially for old people.

On Dec 30th, teller at the desk refuses to accept my 1$ rolled coins, asked for manager and manager refuses to accept also with a major attitude saying they received bad rools from other customers. As a customer this is not my problem. I said they...

Mon message est adressé à Mme Amy Ngoy directrice adjointe de succursale T’es une femme arrogante tu veux pas aider les clients tu parles comme si on travaille chez ta propre entreprise alors tu es qu’une employée chez RBC Zéro professionnalisme...

The agents did not show up for the appointments! Very disrespectful and irresponsible! I booked appointment with them (online or by phone) a couple of times. I waited a week or two for that appointment. BUT, the reaponsible agent did not call me and...

Terrible service at RBC! Only two cashiers, one in training, with 13 people waiting. Took me a painful 43 minutes to get help. Requests for more staff were ignored. RBC needs to fix this mess and respect customers' time!

Today, I had a scheduled meeting with Shayeste Kazemi; I'm not sure if she's a junior or not! However, the issue lies in her limited knowledge of laws and lack of support. I wasted my time and felt very upset as I couldn't meet with a senior...

Cette bande d'incompétents ont fermé la banque le seul jour de la fin de semaine où ils sont ouvert en prétendant qu'ils n'ont pas d'électricité alors que c'est faux.

Been in this branch 3 times at thier request for services that I require and it was not done. Mis information all around. Poor business service.

Ma paye rentre jamais le jeudi à même heur que les autre toujours en retard

Customer service hangs up after 1h40 wait time and doesn’t call back. Abnormal wait times. Good luck if you need help contacting them for anything. Customer service 0/10

Horrible experience. They dint activate my account properly and hence I could not receive my scholarship. Horrible horrible experience.

I am changing my 1 star review to 5 star since the manager has been changed and branch itself had lots of changes.
Today I visited the bank and David helped us with everything. 5 star service.
Thank you

Poor customer service I don’t understand how there’s only two cashiers to serve a line of 6+ people. Hire new staff because waiting this long ALL the time is not it.

Très nulle comme banque je compte fermer mon compte et rouvrir dans une autre. Tu encaisses tes chèques et tu mets plus de 48h avant d'avoir accès à tes sous. Je déconseille cette succursale.

I have been with rbc for over 25 years and have recently started going to this branch. I can honestly say that it has made me rethink my loyalty. 1. Staff is not knowledgeable. 2. They don't awnser the phone. 3. When you make an online...

Service plus que médiocre. En attente depuis plus de 4 semaines pour un refinancement d'hypothèque suite à une séparation. Aucun retour d'appel, pas moyen de les rejoindre autre que par courriel auxquels personne ne donne suite. Après avoir...

Waited in line to open a US account for a deposit, which they were not able to help. Then wanted to withdraw cad, which I was told I'd only be able to get cash advance. Never had any issues like this in any other branch. TD across from them were...

Worse bank and worse branch to deal with!
Plus the service was bad with the old manager and now it's even worse with the new manager!