The UPS Store

I have been very happy with the Oak Bay UPS services for my personal and business needs for over a year, it's a pleasant atmosphere, very friendly, great rates and packages are kept secure.

Never going back to Canada Post! The team at the store are always helpful & friendly, there's never a huge line up.

I went to take my 3 months old baby passport photos and we had a great experience.
It was very hard as he was so little but they had the patience to try different positions and wait until we got the picture as requested for the passport.
Thanks for the service!

Great service! Have gotten most of my work done with them from passport photos to shipping important documents. Staff were extremely kind and helpful.

A lovely family, I’ve been using them to ship my work for the last year and unlike other shipping companies I’ve had 0 issues. They are very patient and have excellent customer service. They do an excellent job packaging as well:)

Very helpful and friendly staff, they are always trying to help costumers to send packages faster and more economically.

Best UPS store in the city Victoria! Always polite, friendly amd service is always super quick amd efficient. Id recommend this location or the distribution center near Royal Oak Municipal

I used this store for my election campaign for Councillor of Oak Bay and they did a really good job on my cards and my signs. Thanks from Raymon Farmere.

The staff refused to let me use their duct tape to seal a just two feet long box. He said after the Covid, they no longer let customers use their own duct tap. I totally respect people set their own Covid policy, but this staff didn’t even wear a mask and just an arm long distance from me! He said I could buy their new duct tap which cost $5 or an envelope sticker seal for $2. I went to the UPS on Hillside Ave, the staff there said she never heard of that Covid policy!

What an absolutely DELIGHTFUL couple running this small but busy little UPS shop! Super friendly - they even assisted me with finding better ways to save on international shipping fees. They're not in my neighbourhood - far from it - but I went to this location specifically due to their high ratings. And I'm glad I did! And here's *my* high rating. Couldn't be more pleased with the experience!

Such lovely people and wonderful service! They added insurance coverage to my shipment of 5 boxes to Massachusetts and still saved me $100 on my shipment compared with what I would have been charged on the UPS site.

Super fast and friendly passport photo service! They even emailed me a copy of the passport application form while I waited for the photos to print!

The owners are so helpful. Helped us to find out the best rate for a parcel to Europe. The delivery was very fast and without any issue.can highly recommend:)

After reading the reviews for another location which recommended going to this location instead, I attended there yesterday to return a package to Amazon. The gentleman was very helpful and timely. He emailed me a confirmation almost immediately. I highly recommend this location. It looked clean and organized. There is free parking on the street both on Oak Bay and on Monterey.

Best place to take a passport photo. The photographer, Saeid takes many pictures and makes sure it’s great before printing.

This is by far the best UPS location I’ve ever come across. Not just in Victoria but in Canada. The employee who helped me, Sam, was insanely helpful. I was shipping 4 packages. He helped me carry them into the store, gave me recommendations on shipping and insuring the packages, and was very thorough and efficient. By far my best shipping experience.

Went to take passport photos. Sam made sure I look good. Quick, easy, affordable and convenient place to get your ID photos. Thank you Sam

I just had to write and express my gratitude for the service you provide. I have urgent request and ordered some postcards and couldn't be happier with the results. The cards are very professionally printed and extremely quick! Thank you, thank you, thank you!

Late review:
Very nicely organized and locally owned family business. I have had not many good experience with shipping companies in the past but they have excellent customer service and very friendly atmosphere. Sure thing, when I need to ship parcel/box to short/long distance, I’d like to ask them to pack, label and ship it. Thank you for your service.

Sam was very helpful and made sure my rush order for printing would be completed in time for my event - he actually came and hand delivered my business cards which made things so much easier for me. Thanks again, great service!

Ed was so friendly & a wealth of information. He stayed 30 minutes after they closed to help us mail off our passports.
Thank you!

Wonderful store, wonderful people! I recently needed to overnight a package and missed the pickup time but they were kind enough to rush my package down the the shipping center and make sure everything was delivered on time.

We had an emergency situation, approaching weekend, needing to get a document to Edmonton before Monday. It was touch and go whether it would get there, and we felt the owners went above and beyond in trying to help us. They seemed as relieved as we were when the package arrived at its destination. Much appreciated.

I am an artist living in Victoria who ships paintings regularly through the UPS shop in Oak Bay. I’m always greeted with friendly and very helpful people, who I just discovered are a family. My packages are handled carefully and Nahid always takes the time to find me the best prices. I truly appreciate their kindness and service.

I fully enjoyed my experience at their store. They are so lovely to interact with and did everything they could to help me. Thank you so much!

I brought a package here to send to North Van. In stark contrast to the Hillside UPS location, the service here was friendly and professional. I was able to observe the owner-operators interactions with other customers while I was there and they were all courteous and efficient. I gave 4 stars rather than 5 as it did take longer than expected to get my package processed in the computer system. However, I was not in a hurry that day and it's probably better that they did a careful job processing the package and double-checking the delivery address, rather than rushing and making a mistake.

They were so efficient and helpful packaging large, fragile wreaths that I had to ship. Definitely recommend this store for your shipping needs!

I spent many months creating a large needlework picture for my sister in Ontario which was then professionally framed under glass. I asked the framers for their advice on how to get it packaged and shipped safely to its final destination. They recommended the UPS store in Oak Bay. It arrived safely and my sister commented on how intricately UPS had custom-fitted the packaging. She said that if I had seen the awesome packaging job, I would not have a moment's concern about it reaching her intact.

I then spent many more months on another large needlework picture for my other sister in Alberta. Again, once the picture was framed and under glass, I took it to the UPS store in Oak Bay. In the email my sister sent me to let me know it arrived safely she said, "I should have filmed myself trying to unpack it. I can't imagine anything they ship EVER breaking. "

For professional service go to the UPS Store in Oak Bay. They really know what they're doing!

I am sending urgent documents and there has been an issue. I went back to the store to look for help. Sam jumped on the phone right away with the Vancouver UPS, where the documents were being sent to. The document was delivered a few hours after. He is amazing to work with and I am happy with the customer service. Last year, I sent multiple heavy boxes to the US and everything went smoothly. Would recommend this location for shipping!

I shipped a writing desk and cabinet-styled radio in Dec 2021. I chose UPS Store 482 for their service and further evaluation.

Both items were somewhat antique items and the replacement value was nothing compared to the high sentimental value. I also planned to divide the entire shipment into two parcels; writing desk top in one parcel and the radio nested into the writing desk legs in the other parcel. It was non-trivial to safely pack the latter parcel so that the two items would not damage each other. I was pressed for time and did not have any packing materials to begin with. I did not want to pay for three parcels. The shipment would travel half way across Canada.

I felt assured that it would go well after a few phone and in-person conversations and understood what was being offered. I had called two other major competitors and found UPS Store 482 to be the only one to offer packing services.

The main points that provided assurance was the following:
O. The family running the store seemed genuine and honest to deal with
O. They spoke of prior expertise in packing antique items
O. They understood my strategy to nest the radio into the desk legs and were confident to achieve the end result
O. They understood the sentimental value was far exceeding the material value
O. They understood my concern regarding the fragility of the items

The charges seemed reasonable for the care, labour and materials needed for the two parcels. When I saw the packing materials used, I understood and accepted the labour and material cost. I chose not to insure the items.

This was a good experience. I would recommend the family operating the store and I would let them pack and ship another item, if needed.

My two parcels arrived one day ahead of schedule. The contents were undamaged due to the robustness of the packing.

The family came through for me. I am very grateful to receive my personal items that held high sentimental value, items where replacement cost would be meaningless. Thank you so much for a job well done.

Q

Nahid and Saeed were so helpful. I had never used UPS before and they walked me through every step. My package arrived safe and sound in Boston on the day they said it would. I would not hesitate to trust this store again and again.

Great service. Went in to get colour photocopies of passports, passport photos and Express shipping and they did it all really well.

Edit2: the owners response is a blatant lie, I was told to return on a different day, and then they helped another customer after me & accepted a box from her.this location closes at 6: 30pm.it is 5: 33 and they are refusing to accept packages, after I was sent here by another location that also refused to accept any shipments because it was "too much trouble. "

This is the worst service I have ever received from a courier.

The owners of this store are extremely friendly and helpful. I always leave the store knowing my parcel is in good hands. Thank you both so much. Looking forward to doing more business with you in the future.

We've had a mailbox at this location for a few years now and it's been a pleasure. I look forward to picking up my mail with them each week as the staff are personable and extremely friendly. They go out of their way to treat each customer with care and attention. Love this little UPS shop, the owners make it a great business to support!

This UPS store provides a top notch customer service! The couple goes out of their way to treat each and every customer with care and attention. I will only my shipping with them.

I came in and paid second day delivery for couple keys to Vancouver. I explained this is very urgent. After received confirmation the keys will be delivered on second day, I paid over $50 for this service. The keys still not delivered until Monday morning. I called in to let them know the situation and the lady on the phone doesn't even say sorry. She never feel sorry about this situation and said: " What do you want me to do? It is out of our control. You should call UPS customer service. " Why should I pay for higher rate and the UPS location doesn't know what is going on with their shipment?

Updates after I called UPS customer services:

Store used UPS Express not UPS Express Saver. UPS Express only count on business days. It means they know my package won't be delivered on Saturday. I paid for delivery on Saturday and the email confirmation I received also showing Saturday 3 PM. Very angry. Please know how to run your business.

Amazing staff! They all go above and beyond to be helpful. They always remember my post box number and if I have a package it’s always out and ready for me when they see my car pull up and park.
Thanks so much for your great service and friendly faces

I am pleased to leave a review for Nahid & Saeed. I have been a customer for a few years and I have to say; I am always greeted with a smile, a hello, and my first name when I am checking my mail. I get notices via email, and always get the impression this family business will go the extra mile for me. I highly recommend Nahid and Saeed. Thank you!

I highly recommend the #482 UPS Store (Oak Bay Ave) in Victoria, BC, Canada, particularly for international shipping. They did an outstanding job of packaging a large, fragile artwork and shipping it from Victoria to my home in Los Angeles. From LA, I spoke with Nahid several times on the phone about the print, delivery options and Customs. She was always extremely knowledgeable, patient and very helpful. The package arrived at my house on time (two days), safe and undamaged.no surprises here due to the obvious care and expertise taken in preparing the work for shipping. If #482 were in LA, it would be my go-to place for shipping!

I go out of my way to use this store. The owners have been a delight to work with over the years and I’m very fond of them.

Everyone who works here is really nice and efficient at their job. I wouldn't go anywhere else as this is the fastest service I've seen!

The family are always helpful and I have deadlines in my business for shipping they go out of the way to make the shipment is scanned into the system. I go out of my way to go there! Thanks

You guys are the best. Excellent Service! I would recommend this business to anyone in need you there services.

What a fantastic UPS! Family-owned and operated with great care. I am a newish customer but have a mail box and use their other services which are always done with excellent, competent care. They have easily earned my loyalty and I would highly recommend them.

Great customer service! I had to have documents printed and bound for a deadline, and the folks here were really helpful, kind, and saved me when I was in a pinch!

I sent some fragile paintings overseas. This store took care of everything, wrapped the packages properly and dealt with customs difficulties. I was very pleased with the service.

We shipped fine China to the Southern Interior of BC. It all arrived in perfect condition. The staff was very helpful, and gave great customer service.

Very quick and knowledgeable service, we shall definitely make this our go-to UPS store for our larger shipments to the US.

Got here at 6: 24 pm, rushed if from work. But looks like their opening hours are hot and miss. Rushed it for nothing.

This location has a very professional customer service along with a friendliness. The owners of the store are very considerate of their customers and recommends the best possible quote required. I am glad to have stopped by their store and use their services.

I feel strongly that this shop took advantage of me as a customer. When I talked to them about it they were not helpful at all. Basically I was ignored. Should it really cost $60 to send a down jacket to Vancouver? I don't think so.

Fantastic advice and service!

I needed to post some crystal and china from Victoria to London, UK. I consulted with the team at UPS Oak Bay and although the cost was much higher than I'd thought, it was worth every penny - every single piece arrived safely and thoroughly protected. They were considerate, kind, and consummate professionals. Highly recommend!

Very nice and professional owners to deal with. Extremely helpful, hands down the best UPS store in Victoria.

Always very busy, they refuse to be rushed by harried customers to make sure that everything is done properly. Family run, friendly.

I echo what all the other reviewers have shared: excellent, friendly, professional, and kind service from Nahid and her husband. I'm fortunate they're in my neighbourhood, but even if they weren't, I'd make the extra trip to ship through them rather than go to another store.

Above and beyond customer service! I had travelled from Ontario to Victoria for the weekend to look after final details of my elderly fathers move to long term care. I checked on line for the closest UPS Store which happened to be the one on Hillside, the online reviews were horrific, but also mentioned several times how great the service was at the Oak Bay location. The extra 10 min drive was well worth it. Nahid and Saeed were friendly, empathetic and unbelievably helpful. They looked after the shredding of 120lbs of documents and the shipping of almost 250lbs of family memorabilia back to Ontario. They personally looked after the packaging, wrapping and labeling of 3 special family items that I was not sure of the best way to ship. I think they sensed not only the difficulty of what I was doing but also the sense of urgency that I tried to hide, I had a flight to catch home later that day.
I am a small business owner myself and it was so clear that they are committed to their customers happiness and satisfaction. They want and deserve your business, not just today but every time you need the services of a UPS store.
Thank you, thank you, thank you.

Firstly, I should say this is the first review I've ever bothered to leave for any business I've visited. I'm going into my 3rd year with this location and have never questioned my decision. This family run branch goes above and beyond what I would expect. I'm always greeted with bright smiles and they actually make the effort to remember who I am! I've received friendly email reminders when I'd forgotten to pick up packages, and whenever there was the rare mix-up, they've done everything they can to make it right, and successfully so. They've never complained about my poor planning and staggered packages, and will always offer to get the door for me if I have multiple boxes. I always see the same faces - they're so busy and hard working and, yet, they take the time to check in and ask about life. I've never felt so appreciated simply picking up a package! I never get the pushy sales pitch, but they'll kindly inform me of their services if they notice I might be in need of them. Highly recommended to anyone looking for a happy balance of low-intensity, casual professionalism with a personal touch!

My friend was required to transport five boxes of personal belongings to her home in Ireland. We contacted a number of businesses in Victoria seeking information about the necessary procedure, costs, packing supplies and about securing help to move the boxes from my home to the shipping centre (since we did not have access to a truck). We were frustrated with the lack of help we received until I phoned UPS Store #482, on Oak Bay Avenue, and Nahid answered. She was pleasant, knowledgeable and efficient, and she helped us with every detail, including the pick-up and delivery of the boxes, which was done by her husband. Although it was evident that this is a busy business outlet, we never felt rushed. We would highly recommend this family run business to anyone requiring shipping services - the customer service was first class. Claire Fisher and Clare Lehane