Vancouver Gas Fireplaces Ltd.
3 reviews 235 W 7th Ave, Vancouver, BC +1 604-732-3470 www.vangasfireplaces.com suggest an edit
17 November 2022 17:29
All members of the team are extremely professional, easy to work with and knowledgeable.
The fireplace is beautiful and the process to get to install was a pleasure (not something I typically think about renovations). They answered all our questions and took extra care with some additional requests we made regarding the demo stage that made things so much easier for us.
* From helping us go through the options to find a fireplace with Marie (she gets people's style so can also guide you)
* to a great installation by Jack (there was some technical difficulties with our building and he handled it like a pro)
* with a breezy demo and reno of the wall with Vlad (I thought it would be terrible and it was the exact opposite. It was quick, efficient, and much cleaner than I imagined)
* and quick finishing touch to the top panel of the fire box by Samantha (I am so happy it was an easy aesthetic fix, I was thinking the worst)
The entire experience of working with Vancouver Gas Fireplaces was super easy, pleasurable, and the fireplace is gorgeous.
Highly recommend!
Exceeded expectations!
Very grateful we got to work together.
The fireplace is beautiful and the process to get to install was a pleasure (not something I typically think about renovations). They answered all our questions and took extra care with some additional requests we made regarding the demo stage that made things so much easier for us.
* From helping us go through the options to find a fireplace with Marie (she gets people's style so can also guide you)
* to a great installation by Jack (there was some technical difficulties with our building and he handled it like a pro)
* with a breezy demo and reno of the wall with Vlad (I thought it would be terrible and it was the exact opposite. It was quick, efficient, and much cleaner than I imagined)
* and quick finishing touch to the top panel of the fire box by Samantha (I am so happy it was an easy aesthetic fix, I was thinking the worst)
The entire experience of working with Vancouver Gas Fireplaces was super easy, pleasurable, and the fireplace is gorgeous.
Highly recommend!
Exceeded expectations!
Very grateful we got to work together.
24 October 2022 3:30
I absolutely hate to leave negative reviews. They have great options for fireplaces, but if something goes wrong, good luck getting any kind of service. I’ve had two issues. First was pieces broken and scratched upon receipt. It took months and several checkin/follow up emails to finally get the replacement parts. Second was a loud whirring noise that began a few months after purchase. I alerted them to the issue 6 months ago and there has still been no movement towards a resolution. A service person came by a few months ago to have a look and try to diagnose the issue, but absolute crickets since then. Sorry VanGas - you just don’t seem to care about retaining clients.
29 July 2022 10:11
We couldn't be happier with our first fireplace installation that we have decided to proceed with another fireplace. Installation went well as expected. Due to our unique fireplace opening we had Vancouver Gas team came up with alternate solution which unitized space we had. Glad we have listened. Model was installed Chaska by Kozy Heat. We had an end result that worked for us. Highly recommend to contact them first regarding your gas fireplaces.